Essence Johnson

• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Optimized system performance thorough testing and analysis.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.

• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• Increased equipment lifespan, performing preventive maintenance and timely repairs.
• Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
• Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
• Optimized operational workflows by integrating cutting-edge technology solutions.
• Enhanced operational efficiency, automating repetitive technical tasks where possible.
• Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
• Developed and maintained relationships with external vendors and suppliers.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Analyzed and reported on key performance metrics to senior management.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Enhanced team productivity with thorough training on new technologies and procedures.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.