ESSENCE KERFORD
Orlando,FL
Summary
Possesses exceptional communication and problem-solving abilities, resolving guest concerns promptly and escalating situations as necessary. Experienced in training new employees and maintaining operational efficiency. Ready to contribute to the success of the organization by leveraging relevant skills and expertise to be a CareIQ Intake Specialist.
Overview
13
13
years of professional experience
Work History
SOCIAL MEDIA CONTENT EVALUATOR
Appen Butler Hill Inc
01.2020 - Current
- Review and evaluate posts shared on major social media platforms, resulting in a 10% increase in content credibility.
- Identify information being conveyed in posts to determine if it is misleading, missing context, or alleging false information
- Perform internet research to fact-check and validate information, achieving a 98% accuracy rate.
- Skilled in narrowing down search queries for precise results.
- Capable of identifying credible sources and verifying information.
- Ability to identify trends and current news events, staying informed and adapting strategies for better decision- making
- Meet core metrics of reviewed content, exceeding client needs by 15%.
- Analyze error trends to identify policy gaps and solutions to improve quality.
- Investigate and resolve content with policy violations.
- Research and resolve policy violations for controversial images, resulting in 50% reduction of violations.
- Contribute ideas during strategic and conceptual brainstorming sessions.
ATTRACTIONS ATTENDANT
Universal Studios Orlando Resort
12.2015 - 12.2019
- Monitored rides and shows from a controls screen to ensure appropriate safety procedures are being followed.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Screened guests for specific ride criteria, refusing patrons for not meeting requirements.
- Managed time in between shows to ensure guest ow and ride operation are in balance.
- Used microphones to give directions to patrons regarding safety while riding.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Recognized signs of emergencies to deal with crisis situations in prompt manner.
- Opened and closed ride venues during operational and non-operational hours.
MERCHANDISE FLOW TEAM MEMBER
Target
08.2014 - 11.2016
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Used ID tags, stamps, and electronic marking tools to mark stock items.
- Learned new tasks by cross training and working in other store areas, enabling better understanding of business work flows
- Placed and organized merchandise in its appropriate department on sales floor.
- Created eye-catching displays to attract customers and move new merchandise.
- Maintained weekly scan policy to minimize loss from inaccurate pricing.
- Received and counted stock items to record data manually or on computer.
- Took inventory and examined merchandise to identify items to be reordered and replenished.
FOOTWEAR SALES ASSOCIATE
Academy Sports + Outdoors
05.2013 - 06.2014
- Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Applied knowledge of correct sizing and fit to help customers find comfortable shoes.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for products.
- Increased units sold per transaction by recommending additional shoes to customers.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Followed procedures for counts and markdowns to maintain inventory control.
FOOD AND BEVERAGE ATTENDANT
Walt Disney World Resort
02.2012 - 01.2013
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Assembled and served meals according to specific guest requirements.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Monitored and restocked supplies or food items to maintain inventory.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Suggested additional items and samples of weekly promotional items to increase restaurant sales.
FOOTWEAR SALES ASSOCIATE
Macy's
01.2011 - 01.2012
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for products.
- Stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor
- Placed special orders or called other stores to find desired items for customers.
- Listened to customers and made suggestions for additional items of interest.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education
ASSOCIATE OF SCIENCE - COMPUTER PROGRAMMING & DATA ANALYSIS
Valencia Community College
05.2020
Skills
- Problem-Solving
- Adaptability
- Active Listening
- Critical thinking
- Conflict Resolution
- Attention to Detail
- Customer Service
- Multi-tasking
- Time Management
- Data Analysis
- Research
- Compliance
Timeline
SOCIAL MEDIA CONTENT EVALUATOR
Appen Butler Hill Inc
01.2020 - Current
ATTRACTIONS ATTENDANT
Universal Studios Orlando Resort
12.2015 - 12.2019
MERCHANDISE FLOW TEAM MEMBER
Target
08.2014 - 11.2016
FOOTWEAR SALES ASSOCIATE
Academy Sports + Outdoors
05.2013 - 06.2014
FOOD AND BEVERAGE ATTENDANT
Walt Disney World Resort
02.2012 - 01.2013
FOOTWEAR SALES ASSOCIATE
Macy's
01.2011 - 01.2012
ASSOCIATE OF SCIENCE - COMPUTER PROGRAMMING & DATA ANALYSIS
Valencia Community College
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