Essence Knight
Saint Paul,Minnesota
Overview
5
5
years of professional experience
Work History
Host
Clear Airport
Minneapolis, Minnesota
01.2022 - 11.2023
- Greeted guests upon arrival and provided them with a marked ticket.
- Answered customer inquiries regarding the checkout, direct services, and special promotions within Clear.
- Provided customers with accurate wait times and monitored waiting list.
Customer Service Advocate
Essilor of America
St. Cloud, Minnesota
07.2020 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Specialist
Meduit
St. Cloud, Minnesota
03.2020 - 07.2020
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Customer Service Representative
Wells Fargo
Minneapolis, Minnesota
10.2019 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Shift Lead
Caribou Coffee
Minneapolis, Minnesota
02.2019 - 09.2019
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
Education
GED -
Hubbs Learning Center
St.Paul Minnesota09-2024
Skills
- Reservations Management
- Server Support
- Team Collaboration
- Telephone reception
- Event Planning
- Guest Relations
Timeline
Host
Clear Airport
01.2022 - 11.2023
Customer Service Advocate
Essilor of America
07.2020 - 08.2021
Customer Service Specialist
Meduit
03.2020 - 07.2020
Customer Service Representative
Wells Fargo
10.2019 - 02.2020
Shift Lead
Caribou Coffee
02.2019 - 09.2019
GED -
Hubbs Learning Center