Overview
Work History
Education
Skills
Timeline
Generic

Essence Knight

Saint Paul,Minnesota

Overview

5
5
years of professional experience

Work History

Host

Clear Airport
Minneapolis, Minnesota
01.2022 - 11.2023
  • Greeted guests upon arrival and provided them with a marked ticket.
  • Answered customer inquiries regarding the checkout, direct services, and special promotions within Clear.
  • Provided customers with accurate wait times and monitored waiting list.

Customer Service Advocate

Essilor of America
St. Cloud, Minnesota
07.2020 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Specialist

Meduit
St. Cloud, Minnesota
03.2020 - 07.2020
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.

Customer Service Representative

Wells Fargo
Minneapolis, Minnesota
10.2019 - 02.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Shift Lead

Caribou Coffee
Minneapolis, Minnesota
02.2019 - 09.2019
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.

Education

GED -

Hubbs Learning Center
St.Paul Minnesota
09-2024

Skills

  • Reservations Management
  • Server Support
  • Team Collaboration
  • Telephone reception
  • Event Planning
  • Guest Relations

Timeline

Host

Clear Airport
01.2022 - 11.2023

Customer Service Advocate

Essilor of America
07.2020 - 08.2021

Customer Service Specialist

Meduit
03.2020 - 07.2020

Customer Service Representative

Wells Fargo
10.2019 - 02.2020

Shift Lead

Caribou Coffee
02.2019 - 09.2019

GED -

Hubbs Learning Center

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Essence Knight