Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Essence Logan

Oxon Hill,MD

Summary

Essence Logan has 10 years of professional experience. Ms. Logan is seeking a career change into an administrative, or receptionist position. She is highly organized, enthusiastic and a dedicated employee who can be a dependable contributor to the excellence and success of a company. She is a seasoned professional with a proven track record of providing excellent administrative strategies and customer service to clients and employees. She is a resourceful team player and innovative problem solver with the ability to motivate others and take imitative when necessary. She desires a postilion in a company with exhaustive multitasking needs and growth potential.

Overview

20
20
years of professional experience

Work History

Cashier

Safeway
OXON HILL, MD
07.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Paraprofessional

James Ryder Randall Elementary
Clinton, Maryland
03.2023 - Current
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Attended professional development workshops related to job responsibilities.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.

Paraprofessional

Eva Turner Elementary
Waldorf, MD
08.2020 - 03.2023
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Attended professional development workshops related to job responsibilities.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Developed creative learning activities that engage all types of learners.
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Offered students personalized educational, behavioral and emotional support.
  • Assisted children at stations during small-group learning periods.

Temporary Secretary

Charles County Board Of Education
Waldorf, MD
10.2019 - 08.2020
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Receptionist

Borger Management
Washington, DC
04.2016 - 10.2019
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Verified visitors' identification cards before allowing access to the building.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Merchandise Manager

DSW
Waldorf, MD
03.2010 - 05.2013
  • Developed and implemented merchandise strategies to increase sales.
  • Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
  • Ensured that all merchandise was properly labeled according to company policy.
  • Identified areas of improvement within the current inventory system in order to streamline processes.
  • Provided ongoing training for staff members on how best to utilize merchandise resources.
  • Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
  • Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.

Store Manager

Forever 21
Waldorf, MD
03.2010 - 05.2013
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Recptionist

Fisher Law Group
Upper Marlboro, MD
05.2004 - 03.2010
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Organized conference room reservations for meetings or events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Education

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD
06.1997

Skills

  • Analytical Thinking
  • Communication
  • Active Listening
  • Dependable and Responsible
  • Google Drive
  • Data Entry
  • File Management
  • Clerical Support
  • Scheduling
  • Professional Demeanor
  • Positive and Professional
  • Mail Distribution
  • Professional and Polished Presentation
  • Multitasking and Prioritization
  • PC Proficient
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Organization Skills

Accomplishments

  • Every file in Drive becomes available on all your other devices—automatically
  • Access anywhere
  • Add any file you want to keep safe with the button: photos, documents, and everything else
  • Store safely
  • Get files from your Mac or PC into Drive using the desktop app
  • Download it at g.co/getdrive
  • Sync seamlessly
  • Give others access to any file or folder with the button
  • Files are kept private by default
  • Share easily

Timeline

Cashier

Safeway
07.2023 - Current

Paraprofessional

James Ryder Randall Elementary
03.2023 - Current

Paraprofessional

Eva Turner Elementary
08.2020 - 03.2023

Temporary Secretary

Charles County Board Of Education
10.2019 - 08.2020

Receptionist

Borger Management
04.2016 - 10.2019

Merchandise Manager

DSW
03.2010 - 05.2013

Store Manager

Forever 21
03.2010 - 05.2013

Recptionist

Fisher Law Group
05.2004 - 03.2010

High School Diploma -

Frederick Douglass High School

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Essence Logan