Essence McCall
Dallas,TX
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Aquatics Manager
EXOS
Dallas, TX
07.2023 - Current
- Implement procedures designed to reduce risk associated with aquatic activities.
- Manage payroll functions for all aquatic center personnel including calculating hours worked and issuing paychecks.
- Order supplies and equipment as needed to support program activities.
- Create marketing materials to promote the aquatic center's services and events.
- Conducted interviews and evaluated qualifications of candidates to facilitate hiring process.
- Develop innovative strategies for increasing participation in aquatic programs.
- Coordinate staff training in lifeguarding and water safety.
- Schedule employees to ensure proper coverage of shifts.
- Develop and implement safety policies for the pool area.
- Provide oversight and management of aquatic programs, activities, and services.
- Monitor staff performance on a regular basis to ensure quality standards are met.
- Plan and implement special events to draw in new members and boost revenue.
- Initiate creative ideas and keep recreation programs entertaining and refreshing.
- Sought out opportunities to improve service levels and corrected problems.
- Supervised daily operations at the aquatic center including swim lessons, lap swimming, and diving boards.
Site Coordinator
YMCA Of Metropolitan Dallas, Moorland YMCA @ OC
Dallas, TX
05.2017 - 01.2023
- Lifeguard, Swim Instructor, Water Aerobics Instructor, Supervisor, Aquatics Coordinator, Certified AED (Automated External Defibrillator), Oxygen, First Aid
- Plan, administer and monitor all aspects of compliance for the YMCA policies, regulations and procedures
- Instructor of swim classes and promote safety on pool deck
- Provide leadership and customer service in the delivery of quality within the YMCA aquatic department
- Conduct lifeguard and safety audits daily
- Expertly manage team of trained professionals and provide programs that meet YMCA standards
- Perform pool maintenance duties in accordance with OHSA required Hazardous Material Precautions
- Perform water quality testing and survey pool and filter room
- Monitor all aquatic programs for safety, quality and member service, i.e
- Guests in and around the swimming pool
- Ensure safety and cleanliness in the pool area
- Complete weekly maintenance checklist
- Maintain pools logs on a regular basis
- Provide safety rules and procedures regarding activities for customers and guests
- Interview, hire, and trained new employees for production positions
- Subject Matter Expert for in-service training, feedback and staff audits to ensure program quality
- Provide valuable swim instruction to patrons of various ages to build confidence, strength, and skills in a positive learning environment
- Plan classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Internship Student Sports Director
BHP Billiton YMCA
Shreveport, LA
08.2022 - 11.2022
- Monitor general administrative tasks
- Supervise and guide coaches and other staff
- Check compliance with established sports rules and governmental health and safety regulations
- Recruit new employees based on program needs
- Research new funding opportunities (e.g
- Governmental)
- Oversee performance of employees (e.g
- Annual reviews)
- Manage budgets and billing reports
- Overview scheduling of leagues or sport team practices
- Organize promotional events (e.g
- About sports and well-being)
- Establish positive relationships with parents, students, coaches and other staff
- Shadowed staff and learned advanced work.
Head Volleyball Coach
BHP Billiton YMCA
Shreveport, LA
09.2022 - 10.2022
- Coach for Youth Program with groups of children ages 4-18 years old
- Responsible for supervision of youth program development, general maintenance, safety, parent involvement and communication
- Built relationships to create teamwork concept
- Provided youth with feedback, coaching, guidance and support
- Provided customer service and strategic collaborations within the community
- Planned and implemented the program in accordance with the policies, procedures and philosophies of the YMCA
- Maintained proper control using constructive methods, gearing the program to the needs of the individual child
- Enforced rules which will ensure a safe, secure environment
- Helped youth become aware of his/her rule as a group member
- Responsible for maintaining positive parent/ staff
- Responsible for order, arrangement, appearance and environment of the site
- Maintained positive attitude
- Complied with procedures of Emergency Action Plan and behavioral issues
- Completed any other tasks assigned by the Program Director
Customer Service
Sonic Drive
Dallas, TX
02.2018 - 05.2018
- For fast food service
- Placed orders and make sure money count is accurate for customer change
- Provided food service to guests with enthusiasm
- Packaged all menu items and checked for product quality and consistency
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Bachelor of Science - Kinesiology
Grambling State University
Grambling, LA12.2022
High School Diploma -
Life School Oak Cliff
Dallas, TX05.2018
Skills
- Committee Organization
- Attendee Relations
- Program Planning and Development
- Complaint Resolution
- Staff Leadership
- Client Relations
- Service Oriented
- Team Leadership and Motivation
- Multitasking and Prioritization
- Conflict Resolution
- Microsoft Office
- Time Management
- Critical Thinking
- Event Publicity
- Public Speaking
- Fast Learner
- Problem Resolution
- Good Work Ethic
- Friendly, Positive Attitude
- Dependable and Reliable
- Attention to Detail
- Staff Scheduling
- Training & Development
- Supervision & Leadership
Additional Information
- Red Cross Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Accomplishments
Grambling State University:
Senior Resident Assistant 2021-2022
Resident Assistant 2019-2021
Women Empowerment Organization
Texas Club
Softball Intramural Team
Gemini Club
Favrot Student Union Board
Parliamentarian on E-Board for The Society of Distinguished Black Women
Affiliations
- 3x Presidents list National Honor Society 2021-2022
- 2x Honor Roll 2020
- Scholarship of Eta Phi Beta Sorority 2018
- Graduate of Camp Bullis (Basic Air Force Training) 2017
References
- Chris Bradford
Regional Aquatics Director
YMCA of Metropolitan Dallas
(346) 228-1116
Cbradford@ymcadallas.org
- Crystal Matthews-McNeal
Assistant Director of Campus Living & Housing
Grambling State University
(318) 274-6375
matthewsc@gram.edu
- Gabe Decuir
Sports Director
BHP Billiton YMCA
(318) 401-8929
gdecuir@ymcanwla.org
Timeline
Aquatics Manager
EXOS
07.2023 - Current
Head Volleyball Coach
BHP Billiton YMCA
09.2022 - 10.2022
Internship Student Sports Director
BHP Billiton YMCA
08.2022 - 11.2022
Customer Service
Sonic Drive
02.2018 - 05.2018
Site Coordinator
YMCA Of Metropolitan Dallas, Moorland YMCA @ OC
05.2017 - 01.2023
Bachelor of Science - Kinesiology
Grambling State University
High School Diploma -
Life School Oak Cliff
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