Essence Outlaw
Roxboro,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Biscuitville
09.2025 - Current
- Implemented workflow improvements to enhance efficiency during peak hours.
- Monitored inventory levels, coordinating supply orders to minimize shortages.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed schedules that optimized labor resources while maintaining service quality.
- Collaborated with management on strategic initiatives to increase sales and profitability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Truck Loader
UPS
10.2024 - 02.2025
- Collaborated with team members to optimize loading processes and reduce delays.
- Improved loading techniques, resulting in enhanced space utilization within trucks.
- Implemented process improvements that increased overall efficiency of loading operations.
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout 8 hour shifts.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Lifted and slid packages weighing up to 110 pounds on conveyor belts to transport items.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
- Assisted in maintaining a clean and organized warehouse, contributing to overall workplace productivity.
- Improved team coordination with clear communication during loading procedures.
Heat Press Operator
Sports Endeavors
05.2024 - 09.2024
- Maintained quality control by inspecting finished products for defects and inconsistencies.
- Implemented workflow improvements that enhanced process efficiency and reduced waste.
- Maintained a clean work environment, adhering to company standards for hygiene and organization.
- Upheld strict quality control measures by thoroughly inspecting finished products before packaging for shipment or delivery.
- Delivered high-quality results under tight deadlines, working efficiently during peak demand periods.
- Improved production efficiency by maintaining and adjusting heat press settings according to job specifications.
- Increased workplace safety by following all required guidelines and protocols for operating heat press equipment.
Assembly Line Worker
Honda
10.2023 - 03.2024
- Collaborated with team members to optimize workflow and enhance productivity.
- Maintained accurate records of production output and quality checks.
- Adhered to safety regulations, contributing to a safe working environment.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Boxed, labeled, and transported items to support assembly operations.
Order Filler
Sports Endeavors Inc.
10.2021 - 11.2023
- Implemented quality control measures to reduce errors in order fulfillment and enhance customer satisfaction.
- Maintained organized workstations, ensuring compliance with safety regulations and operational standards.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
Biscuitville Fresh Southern
Biscuitville
08.2019 - 10.2021
- Collaborated with team members to optimize workflow during peak hours.
- Assisted customers with product inquiries and provided recommendations to drive sales.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of workstations, adhering to health standards.
- Assisted in training new employees on company procedures and customer engagement techniques.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Provided exceptional customer service in fast-paced drive-thru environment.
- Collaborated with quality control team to maintain product standards and compliance.
- Implemented improvements in dough preparation processes, enhancing overall production speed.
- Assisted in inventory management, tracking ingredient levels for timely replenishment.
- Ensured cleanliness of workstations, adhering to food safety regulations throughout operations.
- Maintained accurate inventory of baking supplies and ingredients.
- Worked effectively under pressure during peak production periods while remaining focused on delivering exceptional results for customers.
- Enforced food safety standards established by health department, resulting in outstanding health inspection ratings.
- Listened to customer comments on food and service and addressed customer complaints quickly.
Education
High school diploma -
Person High School
Roxboro, NC12-2019
Associate of Science - Health Sciences
Piedmont Community College
Roxboro, NC06-2027
Skills
- Driving
- Restaurant experience
- Quality Inspection
- Cleaning Experience
- Sales
- Heavy lifting
- Cash handling
- Distribution center
- Load & unload
- Customer service
- Warehouse experience
- Communication skills
- Microsoft Word
- Assembly
- Cash register
- Packaging
- Shipping & receiving
- Windows
- Cleaning
- Manufacturing
- Microsoft Excel
- Dishwashing
- Food service
- Materials handling
- Basic math
- Order picking
Certification
Driver's License
Serv-Safe Certified
Languages
English
Native or Bilingual
Personal Information
- Title: Hard worker looking for full time work.
- Work Permit: US work authorization
Section name
Willing to relocate to: Mebane, NC - Durham, NC - Raleigh, NC
Timeline
Shift Leader
Biscuitville
09.2025 - Current
Truck Loader
UPS
10.2024 - 02.2025
Heat Press Operator
Sports Endeavors
05.2024 - 09.2024
Assembly Line Worker
Honda
10.2023 - 03.2024
Order Filler
Sports Endeavors Inc.
10.2021 - 11.2023
Biscuitville Fresh Southern
Biscuitville
08.2019 - 10.2021
High school diploma -
Person High School
Associate of Science - Health Sciences
Piedmont Community College