Essence Patterson
Winnsboro,SC
Summary
Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. One of things I value most in life is helping people and make sure their needs are met. I have always been interested in working my way up into the customer service field so that I can have a stronger impact on Customer Service skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Pruitt Health Hospice
Ridgeway, SC
02.2019 - 03.2024
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Representative
Iqor
Charlotte, NC
10.2021 - 12.2023
- Resolved customer complaints and concerns in a timely manner.
- Responded to member questions regarding plan benefits and provisions.
- Handled new enrollments by entering customers' data and reviewing information.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
Customer Service Representative
Maximus Federal Services
Blythewood, SC
03.2020 - 09.2021
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier/Key Holder
Dollar General Market
Great Falls, SC
06.2016 - 09.2018
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Great Falls High School
Great Falls, SC05-2016
Skills
- Meeting Planning
- Scheduling
- Calendar Management
- Mail Handling
- Data Collection
- Data Entry
- Communication
- Time Management
- Computer Skills
- Customer Service Rep
- Management
- Task priortization
Languages
English
Professional
Timeline
Customer Service Representative
Iqor
10.2021 - 12.2023
Customer Service Representative
Maximus Federal Services
03.2020 - 09.2021
Administrative Assistant
Pruitt Health Hospice
02.2019 - 03.2024
Cashier/Key Holder
Dollar General Market
06.2016 - 09.2018
Great Falls High School
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