Essence Robinson
Harrisonburg,VA
Summary
Dedicated customer service professional with two years of experience in providing excellent support and solutions. Skilled at listening to customers, resolving issues, and ensuring a positive experience. Passionate about helping others and improving customer satisfaction. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Night Shift House Keeper
James Madison University
Harrisonburg, VA
01.2025 - Current
- Responsible for maintaining a clean and safe environment within JMU facilities, including cleaning rooms, restrooms, and common areas after hours.
- Duties include vacuuming, mopping, dusting, taking out the trash, and potentially performing special cleaning tasks like waxing or carpet shampooing.
- The role also involves responding to requests from guests, other departments, and ensuring the cleanliness and safety of the building.
Personal Assistant
Freedom Care
01.2022 - Current
- Assists resident with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Maintains residents' records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident's physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.
- Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, and kitchen.
Printing and Marketing Specialist
Staples
Brooklyn, NY
06.2023 - 10.2023
- Providing solutions to customers' print needs and offering exceptional customer service
- Managing projects while following production procedures
- Understanding the needs of both consumer and business customers
- Operating cash registers and following loss prevention measures
Sales Associate
H&M
Manhattan, NY
09.2021 - 05.2023
- Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience.
- Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience, inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines, to maximize selling opportunities.
- Unload delivery truck, receive, open, and unpack merchandise, and label merchandise with security tags within efficiency timeline goals.
- Actively process, stock, and replenish garments on the sales floor and stock room.
- Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine.
- Eager to educate and promote our H&M Loyalty program to our customers.
- Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
- Work in accordance with H&M standards and local legislation, with health & safety and security routines, to guarantee your safety, the safety of your colleagues, and customer safety at all times.
- Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store.
Amazon Whole Foods Shopper
Amazon
New York, NY
01.2021 - 08.2021
- Shop the store for customers using a mobile phone
- Prepare grocery orders for delivery
- Analyze for order quality
- Use technology like computers, smartphones, manage apps, and scan bar codes
- Communicate with customers about their orders through the app
Sales Representative
Ashley Stewart
Brooklyn, NY
06.2019 - 04.2020
- Greets customers and demonstrates excellent customer service skills.
- Helps customers select products, answers questions, and shares product knowledge.
- Creates or updates customer profile records.
- Processes purchases and returns.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Helps with the store opening and closing process.
- Generated new sales leads through cold calling and networking activities.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
Midwood High School
Brooklyn, NY04.2021
Skills
- Willingness to learn
- Communication skills
- Attention to detail
- Multitask
- Display maintenance
- Problem solving
- Collaborative
Timeline
Night Shift House Keeper
James Madison University
01.2025 - Current
Printing and Marketing Specialist
Staples
06.2023 - 10.2023
Personal Assistant
Freedom Care
01.2022 - Current
Sales Associate
H&M
09.2021 - 05.2023
Amazon Whole Foods Shopper
Amazon
01.2021 - 08.2021
Sales Representative
Ashley Stewart
06.2019 - 04.2020
High School Diploma -
Midwood High School
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