Essence Samuels
Summary
Dynamic customer service professional with proven success, enhancing satisfaction through effective issue resolution and upselling. Skilled in CRM software and active listening, I foster strong client relationships, contributing to sales growth and team efficiency. Recognized for implementing process improvements that streamlined operations and elevated service quality.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Salelytics
05.2024 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Managed escalated issues effectively, providing timely solutions and maintaining service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Outbound/inbound sales calls
Team Manager
Alorica
02.2016 - 07.2023
- Coordinated team activities to enhance productivity and meet operational goals and KPIs.
- Assisted in training new team members on procedures and safety protocols.
- Monitored workflow to ensure adherence to company standards and timelines.
- Implemented process improvements that streamlined daily operations and increased efficiency.
Child Caretaker
Self Employed
04.2015 - 09.2015
- Assisted in creating a safe and engaging environment for children during playtime activities.
- Supported daily routines, including meal preparation and personal hygiene tasks for children.
- Collaborated with parents to address children's needs and facilitate effective communication.
- Implemented age-appropriate educational activities to promote cognitive development in young children.
Education
High School Diploma -
Ridgeview Highschool
Columbia, SC06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Call center operations
- Product sales
- CRM software
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Call management
- Building rapport
Timeline
Customer Service Representative
Salelytics
05.2024 - 06.2025
Team Manager
Alorica
02.2016 - 07.2023
Child Caretaker
Self Employed
04.2015 - 09.2015
High School Diploma -
Ridgeview Highschool
Similar Profiles
Deborah BeaversDeborah Beavers
Medicare Retention and Sales at SalelyticsMedicare Retention and Sales at Salelytics
Valencia AndersonValencia Anderson
Sales Supervisor at SalelyticsSales Supervisor at Salelytics
Jordan BedfordJordan Bedford
Medicare Enrollment Specialist at SalelyticsMedicare Enrollment Specialist at Salelytics
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T