Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Essence Shannon

Newark

Summary

Experienced and compassionate Admissions Director with a strong background in healthcare admissions, referral development, and community marketing within skilled nursing and long- term care settings. Proven ability to build and maintain strong relationships with hospitals, case managers, and families to drive census growth and ensure smooth, compliant admission process. Adept at managing end-to-end admissions, conducting impactful tours, and coordinating across departments to provide seamless transitions for residents. Skilled in event planning, facility promotion, and marketing. Recognized for professionalism, empathy, and the ability to thrive in fast-paced, high pressure environments.

Overview

2
2
years of professional experience

Work History

Director of Admissions

Care One at Hanover
01.2024 - Current
  • Serve as the primary liaison between hospital discharge planners, case managers, and the facility to coordinate and secure patient admissions.
  • Manage all pre- admission and admission documentation to ensure compliance with regulatory and facility standards.
  • Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-admission stage.
  • Develop and maintain strong relationships with referral sources to drive consistent admissions flow.
  • Plan and execute marketing initiatives and community outreach events to increase facility visibility and attract potential residents.
  • Collaborate with interdisciplinary teams to ensure seamless transitions and a positive experience for new residents and their families.

Admissions Coordinator / Director

Care One Somerset Valley/ East Brunswick
04.2024 - 01.2025
  • Completed admission agreement packets for all new residents, ensuring thorough explanation and understanding by residents and their families.
  • Conducted facility tours and highlighted key features to prospective residents and their facilities to support occupancy goals.
  • Provided direct support to the Director of Admissions, assisting with incoming inquiries, documentation, and coordination with referral sources.
  • Served as interim Admissions Director during absences, vacations, or vacancies, managing full- cycle admissions process during critical decision- making periods.
  • maintained a high level of professionalism and compassion while guiding families through the admissions process during critical decision- making periods.

Central Supply Coordinator

Merwick Care & Rehabilitation Center
12.2022 - 01.2024
  • Organized regular meetings with department heads to discuss inventory levels, upcoming needs, and any potential supply chain issues that could impact patient care.
  • Developed centralized supply management system, allowing easy access to real-time inventory information for all relevant personnel.
  • Optimized storage and distribution procedures, resulting in improved organization and accessibility of supplies.
  • Managed the procurement process from purchase requisition to invoice payment, ensuring timely acquisition of necessary items while remaining within budget constraints.
  • Streamlined order processing for timely delivery of essential supplies, reducing delays in patient care.
  • Ensured all facility units were fully stocked with essential supplies to support quality patient care and maintain operational readiness.

Education

No Degree - Kinesiology

Delaware State University
Dover, DE

Skills

  • Referral development & relationship building- building and maintaining strong partnerships with hospitals, case managers, and referral sources
  • Patient admissions & intake coordination- managing the full admissions process, including documentation, eligibility, and transitions
  • Customer service & family support- providing compassionate, clear communication with residents and their families during sensitive times
  • Marketing & community outreach- planning events, networking, and representing the facility to boost visibility and census
  • Sales & tour conversion- conducting facility tours and effectively highlighting features to convert inquiries to move- ins
  • Multitasking & time management- handling high volumes of admissions and inquiries efficiently and accurately
  • Problem- solving & critical thinking- resolving issues quickly, whether with placements, family concerns, or logistical hurdles
  • Team Collaboration- working closely with nursing, social services, and rehab to ensure seamless admissions
  • Technical skills- PointClickCare, CRM, Referral source portals, Word, Excel, Outlook, etc

Languages

English

Timeline

Admissions Coordinator / Director

Care One Somerset Valley/ East Brunswick
04.2024 - 01.2025

Director of Admissions

Care One at Hanover
01.2024 - Current

Central Supply Coordinator

Merwick Care & Rehabilitation Center
12.2022 - 01.2024

No Degree - Kinesiology

Delaware State University

Similar Profiles

CREATE PROFILE