ESSENCE STEEN
Del Valle,TX
Summary
My experience in working with youth, 5+ years of experience facilitating youth programs, and 3 years working in event management, excels in fostering personal development and inclusivity within youth and adult/senior programs. Demonstrates proficiency in customer service, ensuring efficient and safe environments. Passionate about creating engaging spaces that promote growth and learning, with a strong track record in managing communications and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Security Guard
5STAR EVENT SERVICES
Austin, Texas
09.2023 - Current
- Monitor event entrances to ensure security protocols were followed.
- Bag/Patrons security searches
- Credential Verification
- X-Ray & MAG Security Check-Point Searches
Activity Specialist
CITY OF AUSTIN PARKS AND RECREATION DEPARTMENT
Austin, Texas
05.2021 - Current
- Assisting in planning and implementing recreational programs for diverse groups.
- Facilitating activities, games, and crafts within recreational youth programs.
- Seasonal Event prep and Set-up
- Administration duties: Answering the phones, entering waivers into RecTrac, and Patron-Registration entry
- Minor Building Cleaning/Closing cleaning duties: clean lobby/gym restrooms, lobby area, weightroom, kitchen, office areas.
- Assisting with Cold-weather shelters when activated.
Front End Associate & Online Personal Shopper
WALMART
Austin, Texas
08.2023 - 12.2024
- Accurately processed transactions at the point of sale using electronic systems.
- Occasionally process returns, sort returns by departments
- Monitor & Assist shoppers during check-out to minimize theft.
- Utilized e-commerce platforms to track orders and manage customer inquiries.
- Maintained cleanliness and organization of sales floor and stock areas.
Education
Associate of Arts - General Studies
Austin Community College
Austin, TexasHIGH SCHOOL DIPLOMA - H.S
KIPP AUSTIN BRAVE HIGH SCHOOL
Austin, TX06-2021
Skills
- First Aid/AED Training
- CPR Certified
- Child-Care
- Computer Literacy
- Computer Work
- Data Entry
- Filing Forms
- Point of Sale(POS)
- Event Set-Up Take down
- Budgeting Knowledge
- Customer service
Certification
Basic First AID/CPR & AED
Timeline
Event Security Guard
5STAR EVENT SERVICES
09.2023 - Current
Front End Associate & Online Personal Shopper
WALMART
08.2023 - 12.2024
Activity Specialist
CITY OF AUSTIN PARKS AND RECREATION DEPARTMENT
05.2021 - Current
Associate of Arts - General Studies
Austin Community College
HIGH SCHOOL DIPLOMA - H.S
KIPP AUSTIN BRAVE HIGH SCHOOL