Essence Wright
Administrative Specialist
Fort Myers
Summary
Hardworking, dynamic, and motivated individual with vast experience in hospitality, customer service and administrative work. Experienced with office management and administrative support, including handling complex schedules and communications, while delivering excellent customer service . Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Overview
11
11
years of professional experience
2040
2040
years of post-secondary education
Work History
Sales Associate
Walgreens
12.2015 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Administrative Specialist
Orkin Pest Control
01.2024 - 03.2025
- Scheduling appointments and answering inquiries over the phone and future customers.
- Coordinating with Service Managers, to dispatch Service Technicians on their designated routes
Guests Service Agent
Sunstream Hotels & Resorts
12.2019 - 01.2022
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Night Auditor
Marriott Vacation Club
11.2018 - 06.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, always keeping guest safety as the top priority.
Retail Specialist
Ritz Carlton Naples Beach Resort
07.2017 - 09.2018
- Built rapport with clientele through engaging conversations about their needs/preferences which led to increased loyalty-sales, while upholding the Ritz Carlton Standard.
- Managed inventory for best stock levels and efficient merchandise presentation.
Program Specialist
Boys and Girls Club of Naples
06.2014 - 12.2015
- Collaborated with fellow staff members to develop innovative program strategies for improved participant outcomes.
- Enhanced youth engagement by incorporating interactive activities and group projects into program curriculum.
Education
Associate of Arts - General Studies
Florida Southwestern State College
Fort Myers, FL06-2018
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FLMaster of Science - Human Resources Management
Florida International University
Miami, FL 05.2001 -
Skills
- Appointment Scheduling
- Team Collaboration
- Call Answering and Routing
- Customer service
- Time management
- Client account management
- Excellent people skills
Professional Accomplishments
- Orkin Pest Control, Aided with launching the Fort Myers branch
- Sunstream Hotels and Resorts, Rated highly on guest surveys due to professionalism, exceptional service, and quick response times
- Ritz Carlton of Naples, Recognized as 'First Class' employee 3 times for outstanding service from guests, at the Ritz Carlton
- Walgreens, Received 'Service Anniversary' Pin from Walgreens
Timeline
Administrative Specialist
Orkin Pest Control
01.2024 - 03.2025
Guests Service Agent
Sunstream Hotels & Resorts
12.2019 - 01.2022
Night Auditor
Marriott Vacation Club
11.2018 - 06.2019
Retail Specialist
Ritz Carlton Naples Beach Resort
07.2017 - 09.2018
Sales Associate
Walgreens
12.2015 - Current
Program Specialist
Boys and Girls Club of Naples
06.2014 - 12.2015
Master of Science - Human Resources Management
Florida International University
05.2001 -
Associate of Arts - General Studies
Florida Southwestern State College
Bachelor of Arts - Psychology
Florida Gulf Coast University
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