Essence Wright
Fort Myers,FL
Summary
Hardworking,dynamic and motivated individual with vast experience in hospitality,customer service and administrative work. Seeking acceptance into the one of the most prestigious Human Resources Program at Florida International University.
Overview
9
9
years of professional experience
Work History
Administrative Specialist
Orkin Pest Control
01.2024 - Current
- Scheduling appointments,and answering inquiries over the phone or online,for current and future customers.
- Coordinating with Service Managers, to dispatch Service Technicians on their designated routes
- Completing administrative duties processing mail, data entry,drafting service contracts and etc.
Sales Associate
Walgreens
12.2015 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Guests Service Agent
Sunstream Hotels & Resorts
12.2019 - 01.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Night Auditor
Marriott Vacation Club
11.2018 - 06.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Retail Specialist
Ritz Carlton Naples Beach Resort
07.2017 - 09.2018
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales, while maintaining the Ritz Carlton Standard
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL12.2022
Associate of Arts - General Studies
Florida Southwestern State College
Fort Myers, FL06.2018
Skills
- Appointment Scheduling
- Team Collaboration
- Call Answering and Routing
- Customer and Client Relations
- Office Administration
Accomplishments
- Rated highly on guest surveys due to professionalism, exceptional service, and quick response times, at Sunstream Hotels & Resorts
- Recognized as "First Class" employee 3 times for outstanding service from guests, at the Ritz Carlton
- Received "Service Anniversary" Pin from Walgreens
Timeline
Administrative Specialist
Orkin Pest Control
01.2024 - Current
Guests Service Agent
Sunstream Hotels & Resorts
12.2019 - 01.2022
Night Auditor
Marriott Vacation Club
11.2018 - 06.2019
Retail Specialist
Ritz Carlton Naples Beach Resort
07.2017 - 09.2018
Sales Associate
Walgreens
12.2015 - Current
Bachelor of Arts - Psychology
Florida Gulf Coast University
Associate of Arts - General Studies
Florida Southwestern State College