Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Essence Wright

Miami,FL

Summary

Organized and detail-oriented Administrative Specialist with experience in office operations, scheduling, client communications, and customer service. Skilled in supporting daily office functions, coordinating schedules, and managing clerical tasks to improve efficiency. Recognized for strong people skills, professionalism, and ability to adapt in fast-paced environments. Currently pursuing a Master’s in Human Resources Management to further strengthen administrative and organizational expertise.

Overview

11
11
years of professional experience

Work History

Inventory Specialist & Sales Associate

Walgreens
12.2015 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies.
  • Organized and stocked merchandise to maintain store visual appeal and accurate inventory levels.
  • Performed inventory counts and supported loss prevention efforts to ensure accuracy in stock control.


Administrative Specialist

Orkin Pest Control
01.2024 - 03.2025
  • Scheduled and coordinated appointments, ensuring accurate client communications.
  • Answered multi-line phones, routing calls to correct departments and resolving inquiries.
  • Assisted Service Managers with technician dispatching, ensuring efficiency in route assignments.
  • Supported branch launch operations with clerical and organizational tasks.

Guest Service Agent

Sunstream Hotels & Resorts
12.2019 - 01.2022
  • Managed guest check-ins/check-outs and coordinated with staff to meet client needs.
  • Handled phone and email correspondence, providing accurate information to guests.
  • Delivered prompt and professional service, contributing to high guest satisfaction ratings.

Night Auditor

Marriott Vacation Club
11.2018 - 06.2019
  • Completed nightly audits of guest ledgers, resolving discrepancies with accuracy.
  • Managed cash balancing and ensured compliance with financial reporting standards.
  • Supported emergency response and overnight administrative functions.

Retail Specialist

Ritz Carlton Naples Beach Resort
07.2017 - 09.2018
  • Delivered excellent customer service aligned with Ritz Carlton standards.
  • Managed inventory and store operations while handling guest inquiries.
  • Recognized multiple times as a “First Class” employee for exceptional service.

Program Specialist

Boys and Girls Club of Naples
06.2014 - 12.2015
  • Developed and facilitated youth programs with strong organizational oversight.
  • Coordinated program logistics and enhanced participant engagement through activities.

Education

Master of Science - Human Resources Management

Florida International University
Miami, FL
08.2026

Bachelor of Arts - Psychology

Florida Gulf Coast University
Fort Myers, FL
12.2022

Associate of Arts - General Studies

Florida Southwestern State College
Fort Myers, FL
06.2018

Skills

  • Office Administration & Scheduling
  • Call Management & Client Support
  • Calendar Coordination & Appointment Setting
  • Customer service
  • Data Entry & Recordkeeping
  • Microsoft Office Suite & Office Software
  • Team Collaboration & Communication
  • Time Management & Multi-tasking
  • Customer Service & Client Relations
  • Attention to detail

Accomplishments

  • Assisted in launching Orkin Pest Control’s Fort Myers branch.
  • Recognized for professionalism and service excellence in multiple hospitality roles.
  • Received Walgreens Service Award


Timeline

Administrative Specialist

Orkin Pest Control
01.2024 - 03.2025

Guest Service Agent

Sunstream Hotels & Resorts
12.2019 - 01.2022

Night Auditor

Marriott Vacation Club
11.2018 - 06.2019

Retail Specialist

Ritz Carlton Naples Beach Resort
07.2017 - 09.2018

Inventory Specialist & Sales Associate

Walgreens
12.2015 - Current

Program Specialist

Boys and Girls Club of Naples
06.2014 - 12.2015

Bachelor of Arts - Psychology

Florida Gulf Coast University

Associate of Arts - General Studies

Florida Southwestern State College

Master of Science - Human Resources Management

Florida International University

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