Essence Young
Glen Burnie,MD
Summary
Outgoing individual with well-honed organizational, labor, customer service and teamwork skills. Enthusiastic and team-driven with 3+ years of experience working in busy diverse environments.
Overview
10
10
years of professional experience
Work History
Food Service Delivery Specialist
DoorDash
06.2020 - Current
- Model delivery specialist with a track record of delivering excellent customer service.
- Developed strong customer base through efficient and reliable service.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Warehouse Associate
Amazon
10.2023 - 12.2023
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Consistently lifted materials weighing as much as 40 pounds.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted in reducing product damage by properly handling and storing materials.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Contributed to increased productivity by working effectively in high-pressure situations.
Sterile Processing Technician 1
Baltimore Washington Medical Center
08.2022 - 01.2023
- Ensured instrument sterility by diligently following established sterilization protocols and procedures.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs, and sets.
- Collaborated with other department personnel to ensure seamless delivery of sterile services across units.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Enhanced surgical team performance by promptly providing required sterile instruments during surgeries.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Merchandise Processor
Goodwill Industries
01.2019 - 06.2019
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Sorted, priced and stocked merchandise on sales floor.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Reduced damaged goods rate by conducting thorough quality inspections during the processing stage.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Commissary Bagger
Ft Meade Commissary
07.2014 - 06.2017
- Streamlined bagging process through effective organization of grocery items within bags.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Assisted with maintaining clean and organized store appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
No Degree - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2025
Sterile Processing Certification Course - Sterile Processing Technology
Anne Arundel Community College
Arnold, MD12.2020
High School Diploma -
Meade Senior High School
06.2017
Skills
- Critical Thinking
- Attention to Detail
- Sterilization techniques
- Multi-Line Phone Systems
- Microsoft Outlook
- Order Processing
- Customer Relations
- Product and service knowledge
- Adaptability
Timeline
Warehouse Associate
Amazon
10.2023 - 12.2023
Sterile Processing Technician 1
Baltimore Washington Medical Center
08.2022 - 01.2023
Food Service Delivery Specialist
DoorDash
06.2020 - Current
Merchandise Processor
Goodwill Industries
01.2019 - 06.2019
Commissary Bagger
Ft Meade Commissary
07.2014 - 06.2017
No Degree - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Sterile Processing Certification Course - Sterile Processing Technology
Anne Arundel Community College
High School Diploma -
Meade Senior High School
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