Essence D. White
Miami,FL
Summary
Dynamic professional with extensive experience as a Correctional Officer at Dade Correctional Institution, skilled in crisis management and conflict resolution. Proven track record of enhancing safety protocols and reducing contraband incidents through vigilant monitoring and effective communication. Committed to fostering positive relationships and maintaining a secure environment for all.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Dade Correctional Institution
19000 SW 377th St Florida City, FL 33034
12.2024 - 04.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Manager
Burger King
21000 SW 112th Ave Cutler Bay, FL 33189
02.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Store Manager
Smoothie King
6637 S Dixie Hwy Miami, FL 33143 United States
11.2020 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Package Sorter
Amazon
3200 NW 67th Ave Miami, FL 33166
11.2017 - 01.2018
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
Education
Office Administration
Penn Foster High School
3050 NW 183rd St Miami Gardens, FL 10.2017
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Correctional facility procedures
- Mental health awareness
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Crisis intervention training
- Visitation oversight
- Time management
- Multitasking
- Excellent communication
- Written communication
- Safety and security
- Decision-making
- Problem-solving
- Organizational skills
Timeline
Correctional Officer
Dade Correctional Institution
12.2024 - 04.2025
Manager
Burger King
02.2022 - 08.2023
Store Manager
Smoothie King
11.2020 - 09.2022
Package Sorter
Amazon
11.2017 - 01.2018
Office Administration
Penn Foster High School