Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
Generic

Essence Ford

Houston,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Operation Assistant Manager

TriSMART Solar LLC.
01.2024 - Current
  • Contract Validation
  • Loan processing with multiple lenders
  • Compare solar designs and engineering plans
  • Assign daily assignments for each team member
  • Create contracts for sales agents
  • Work hand and hand with lender account managers daily to qualify customers
  • Create reports for project errors
  • Create reports for stipulations in lenders to be cleared
  • Work with dealers and sales representatives to process their projects.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Sales Experience Specialist

TriSMART Solar LLC.
03.2023 - Current
  • Auditing contracts
  • Sending qualifications to different lenders
  • Adjusting contract pricing for project needs
  • Updating lender loan or purchase amounts with qualified lenders
  • Updating sales agents on progress of their projects
  • Calling customers for paperwork needed for lenders, permits, and getting their signatures.
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.

Asst. Store Manager

AT&T AUTHORIZED RETAILER
10.2020 - 09.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Sales/Operational Manager

Metro by T-Mobile
11.2019 - 08.2020
  • Responsible for providing superior customer service through in-bound inquiries or face-to-face
  • Educate customers on products and services
  • Assist customers by troubleshooting, reviewing billing detail and equipment
  • Cash handling experience which includes setting up customer account, applying payment by check, credit card or cash, applying refunds or adjustments and end of day report to balance cash drawer
  • Makes sale goals every month for each store
  • Outside marketing
  • Door to door sales and marketing
  • Events planned once a month
  • Preside on Metro's behalf at other events or festivities
  • Educate each personnel on promotions and benefits
  • Represent my company and show the most fearless attitude when it comes to talking about my competitors
  • Reach out to people who have never had our services before and people who had our services before and live in an area of coverage
  • Travel from store to store to make sure I have quality employees.

Car Sales Consultant

Billy Navarre
06.2019 - 12.2019
  • Made Marketing strategies for my sales
  • Went door to door & to public events to put my name out
  • Reach sales quota for the month
  • Did advertising for latest cars on social media
  • Used special wording technique to create relations w/ customers to purchase
  • Strategized on returning customers and getting referrals
  • Helped customers gain great credit or start their credit journey
  • Made sure customers were still satisfied w/ purchase after sale
  • Made a business profile so all of my customers can reach me in anyway
  • Sold cars, sold accessories, and extra warranty features.

Lead Patient Access Representative

Lake Charles Memorial Health System
01.2018 - 02.2019
  • Check Patients In by inputting person information into medical records
  • Make sure insurance is correct or updated on file
  • Charge insurance deductibles & Copays or negotiate payments for patients
  • Have them sign their patient disclosure documents
  • Admit patients to different floors of hospital
  • Reschedule appointments & keeping them informed of hospital bills.

Marketing Sales Manager

MetroPCS
11.2016 - 01.2019
  • Makes sale goals every month for each store
  • Outside marketing
  • Door to door sales and marketing
  • Events planned once a month
  • Preside on Metro's behalf at other events or festivities
  • Educate each personnel on promotions and benefits
  • Represent my company and show the most fearless attitude when it comes to talking about my competitors
  • Reach out to people who have never had our services before and people who had our services before and live in an area of coverage.

District Manager/Store Manager

MetroPCS
08.2016 - 01.2019
  • Oversee five different stores in the surrounding Lake Charles area
  • Plan employee meeting to improve stats or train new hires
  • Properly conduct marketing around the area and partner with different businesses
  • Keep all stores with current promotion material and inventory that suits their needs
  • Make sure all programs for each desktop that we have are up to date and ready for use
  • Travel to each store every week and review stats and rankings on stores and employees
  • Set logical goals based on each location's traffic and time of the season
  • All of my stores are ranked in the top 10 stores
  • I am the longest employed employee with the company
  • My best stores are ranked 2, 3, & 5 in the company
  • My stores have been in the Metro PCS regional newsletter three times since being a manager.

Sales Representative/customer Service Technician

Metro PCS Authorized Dealer
01.2014 - 01.2019
  • Responsible for providing superior customer service through in-bound inquiries or face-to-face
  • Educate customers on products and services
  • Assist customers by troubleshooting, reviewing billing detail and equipment
  • Cash handling experience which includes setting up customer account, applying payment by check, credit card or cash, applying refunds or adjustments and end of day report to balance cash drawer
  • I have been in the top 5 sales representative top sellers ever since I have worked for this company
  • I am an extravagant sales representative.

Manager

Metro PCS Authorized Dealer
08.2014 - 01.2016
  • Supervise fifteen employees
  • Set schedules, train team members, set goals to increase sales, order supplies and provide ongoing training to keep team members aware of promotional and new products
  • Responsible for providing superior customer service through in-bound inquiries or face-to-face
  • Educate customers on products and services
  • Assist customers by troubleshooting, reviewing billing detail and equipment
  • Cash handling experience which includes setting up customer account, applying payment by check, credit card or cash, applying refunds or adjustments and end of day report to balance cash drawer making daily deposits
  • Make sure that all of my employees provide the correct assistance to each customer
  • Make sure that all inventories are counted and nothing is missing
  • Deal with Microsoft Word, Excel, and PowerPoint on a daily basis
  • Dealing with schedules, deposits, and nightly and monthly reports.

Customer Service Representative

Metro PCS Authorized Dealer
12.2014 - 04.2015
  • Provide exceptional assistance to customers by telephone or in person
  • Suggest information about products and services
  • Maintain a neat, clean and safe work area
  • Assist customers with final purchases by cash or credit
  • Help customers with exchanges, refunds, and payments to the customer's accounts.

Cleaning Technician

ELITE JANITORIAL CLEANING SERVICES
09.2012 - 04.2014
  • Worked with a team to provide a clean and sanitary work environment for various organizations
  • Worked cleaning schedule as assigned
  • Conducted daily duties which included emptying trash, sweeping, vacuuming and mopping, and wiping office equipment.

Education

Associate of Business Administration - Business Administration And Management

Lone Star College System
Spring, TX
05.2025

College Degree in Cosmetology -

Ogle School Hair Skin Nails-Dallas
Houston, TX
04.2022

High School Diploma -

Alfred M. Barbe High School
Lake Charles, LA
01.2014

Skills

  • Sales (7 years)
  • Customer service (7 years)
  • Receptionist (2 years)
  • Manager (6 years)
  • Operations Management
  • Sales Management
  • Store Management Experience
  • Retail Management
  • Supervising Experience
  • Retail sales
  • Cash handling
  • HIPAA
  • Money Handling
  • Customer Relations
  • Customer rapport
  • Project Management
  • Contract Management
  • Managing Operations and Efficiency
  • Staff Management
  • Computer Skills

Certification

Driver's License

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Sales Operation Assistant Manager

TriSMART Solar LLC.
01.2024 - Current

Sales Experience Specialist

TriSMART Solar LLC.
03.2023 - Current

Asst. Store Manager

AT&T AUTHORIZED RETAILER
10.2020 - 09.2021

Sales/Operational Manager

Metro by T-Mobile
11.2019 - 08.2020

Car Sales Consultant

Billy Navarre
06.2019 - 12.2019

Lead Patient Access Representative

Lake Charles Memorial Health System
01.2018 - 02.2019

Marketing Sales Manager

MetroPCS
11.2016 - 01.2019

District Manager/Store Manager

MetroPCS
08.2016 - 01.2019

Customer Service Representative

Metro PCS Authorized Dealer
12.2014 - 04.2015

Manager

Metro PCS Authorized Dealer
08.2014 - 01.2016

Sales Representative/customer Service Technician

Metro PCS Authorized Dealer
01.2014 - 01.2019

Cleaning Technician

ELITE JANITORIAL CLEANING SERVICES
09.2012 - 04.2014

Associate of Business Administration - Business Administration And Management

Lone Star College System

College Degree in Cosmetology -

Ogle School Hair Skin Nails-Dallas

High School Diploma -

Alfred M. Barbe High School

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Essence Ford