Esseney Smith
Mounds
Summary
Developed strong organizational and customer service skills within spa environment, focusing on maintaining smooth operations and enhancing client satisfaction. Excels in managing appointments, coordinating schedules, and ensuring welcoming atmosphere. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in dynamic setting.
Overview
1
1
year of professional experience
Work History
Spa Coordinator
Salt Earth Massage and Dry Salt Therapy
12.2024 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists, reflexologist, alternative therapy technicians to ensure seamless delivery of treatments, resulting in positive client feedback.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Answered questions about spa, treatments offered, and spa's amenities.
- Maintained front desk workstation by keeping it clean and organized.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Interacted with new and returning guests daily and provided positive impression of spa.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Monitored access of guests and escorted to treatment areas.
Education
High School Diploma -
E.C.H.O.
Bixby, OKArts
Oral Roberts University
Tulsa, OKSkills
- Customer service
- Organizational growth
- Commitment to quality and service
- Health and safety
- Advanced interpersonal skills
- Client satisfaction
- Quality control
- Appointment scheduling
- Employee relations
- Fast learning
- Teamwork and collaboration
- Attention to detail
Timeline
Spa Coordinator
Salt Earth Massage and Dry Salt Therapy
12.2024 - Current
High School Diploma -
E.C.H.O.
Arts
Oral Roberts University
Similar Profiles
Heather LittleHeather Little
Hairstylist at Salt Salon and Dry BarHairstylist at Salt Salon and Dry Bar
PRECIOUS UDECHUKWUPRECIOUS UDECHUKWU
Public Relations Manager at Salt of the Earth BandPublic Relations Manager at Salt of the Earth Band
Gail PerrellaGail Perrella
Owner/CEO at Revive Salt Therapy & WellnessOwner/CEO at Revive Salt Therapy & Wellness
Brianna HerndonBrianna Herndon
Customer Service Representative at Bill Knight FordCustomer Service Representative at Bill Knight Ford
Beth AnkneyBeth Ankney
Team Lead Rapid Rehousing Program at Tulsa Day CenterTeam Lead Rapid Rehousing Program at Tulsa Day Center