Essey Habtes

EdenKares Nonprofit supports immigrants and refugees and helps them cope, adapt and integrate to the new American culture and society.

• Communicated with customers, helping them file important information and paperwork of refugees in a spreadsheet over the phone with the goal of assisting them throughout the complicated process.
• Developed operational strategies to enhance customer service experiences.
• Managed daily business operations, ensuring efficiency and consistency in processes.
• Monitor and help youth finding resources in a community

• Led team members in achieving operational goals and maintaining high performance standards.
• Streamlined communication processes, ensuring timely updates and information sharing among team members.
• Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
• Conducted detailed video analysis of both our team and opponents to strategize improvements, resulting in better game outcomes.
• Conducted community workshops and events to promote sportsmanship and team spirit, enhancing team's image and community engagement.
• Implemented effective conflict resolution strategies to foster a collaborative work environment.
• Coordinated schedules and workflows to optimize resource allocation and project timelines.
• Mentored junior team members, providing guidance on best practices and professional development.
• Organized school chapel events along with other interns.

• Greeted customers and assisted elders, ensuring a positive first impression of the organization
• Scheduled appointments and maintained calendars for office staff, optimizing daily operations
• Assisting client transfers and transportation, using proper lifting techniques and specialized equipment for activities to the dining room and out of vehicle including field trips.
• Coordinating client’s movement and transfer between departments, ensuring timely and smooth transitions.
• Keeping transport equipment clean and ready for use including walkers, wheelchairs and canes.
• Providing a compassionate and culturally sensitive supportive presence for patients during transport.
• Collaborating with other Adult day care staff, family and professionals to ensure patient needs are met.
• Enhanced patient safety during transport by diligently following established protocols and guidelines.
• Maintained flexibility in adapting to sudden changes in transport schedules or client conditions, ensuring all transports were completed on time and with minimal disruption.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Learned key elements of the business world: communication skills, networking, budget management and investments.
• Analyzed problems and worked with teams to develop solutions.