Essi Komlassan-Roybal

Work History

AAP

02.2021 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Assisted development and implementation of new administrative procedures.

ALLPRIA Healthcare

08.2020 - 02.2021

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

CSL Plasma

09.2017 - 07.2020

Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Conducted routine inspections to check quality and compliance with established specifications.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Calibrated machines to maintain required productivity levels and adherence to quality standards.

CSL PLASMA

09.2017 - 07.2020

Maintained clean, neat and properly sterilized work area.
Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
Answered questions and provided appropriate assistance and communication to callers.
Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
Monitored donors for potential reactions or contraindications.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Answered phone calls and provided new clients with required paperwork to initiate service.
Monitored patient progress and reported changes to healthcare professionals.
Answered patient inquiries and provided information about healthcare services.
Conducted basic screening procedures to verify compliance with donation criteria.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

CSL Plasma

09.2017 - 07.2020

Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Consulted with outside professionals and specialists about tests and testing results.
Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Identified and traced quality control issues impacting laboratory results.
Set up, maintained and verified sterility of lab equipment and tools.
Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Helped management optimize laboratory processes for maximum efficiency and performance.
Documented and verified patient information using laboratory information system.

Goodwill Outlet World

09.2015 - 05.2017

Welcomed customers, oﬀering aid to help ﬁnd necessary store items
Processed eﬃcient and correct cash, check, debit, and credit card payments using Point-of-Sale system
Trained new team members in cash register operation, stock procedures and customer service
Answered phone calls to aid customers with questions and any orders
Helped customers to ﬁnd proper products, answered product questions and supplied product solutions
Resolved issues of customer complaints and escalated worsening concerns to Management remediation
Answered questions about and showed features of diverse merchandise to ease customer sales
Counted drawers at start and end of shifts to confirm daily records and uphold accounting accuracy.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Answered product questions using knowledge of sales and store promotions.
Utilized various software applications to process customer orders.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.
Used POS system to enter orders, process payments and issue receipts.