ESSIE Connor
San Pablo,CA
Summary
Effective professional with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased customer and employee satisfaction. Seeking full time employment with a company that offers an excellent opportunity for growth.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Bayarea Fastrak
San Francisco, CA
11.2015 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
Janitor
Dust U Off Detailing
Oakland, CA
06.2005 - 09.2013
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Ensured compliance with health and safety regulations.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
Accounts Receivable Technician
Neopost
Hayward, CA
01.2001 - 01.2002
- Accounts reconciliation
- Process billing for aging accounts
- Collections on past due accounts
- Prepared reports/forms and maintain files
- Heavy phone contact
- Customer service
- Various office duties including; data entry and copying
- Cash handling
Customer Service Representative/ Supervisor
Levitz Furniture
San Leandro, CA
03.1994 - 01.2001
- Supervise 4 warehouse clerks
- Front office support
- Alpha and numeric filing
- Balance cash drawers at closing
- Updated customers purchase orders
- Assisted Customers with complaints of damaged merchandise
- Data base maintenance of customer complaints over 500 per day
- Heavy cash handling
- Prepared daily/ monthly reports
- Processed credit applications for customers
- Placed special orders with Furniture Wholesalers
- Assisted other Levitz Stores Worldwide with special request
Education
Some College (No Degree) - Physical Therapy
Chabot College
Hayward, CASkills
- Call center experience
- Data entry
- Team coaching
References
References available upon request.
Timeline
Customer Service Representative
Bayarea Fastrak
11.2015 - Current
Janitor
Dust U Off Detailing
06.2005 - 09.2013
Accounts Receivable Technician
Neopost
01.2001 - 01.2002
Customer Service Representative/ Supervisor
Levitz Furniture
03.1994 - 01.2001
Some College (No Degree) - Physical Therapy
Chabot College
Similar Profiles
Brody PutaranuiBrody Putaranui
Labourer at FastrakLabourer at Fastrak
Jamar ColemanJamar Coleman
Analyst III at Bay Area FastrakAnalyst III at Bay Area Fastrak
Jadyn HrudenJadyn Hruden
Extended Care Worker at Bayarea christian schoolExtended Care Worker at Bayarea christian school
Jean ParedesJean Paredes
Operations Manager at Colma Target 5001 Junipero Serra BlvdOperations Manager at Colma Target 5001 Junipero Serra Blvd
William HardenWilliam Harden
Electrician at MrOkazaki;s Construction,plumbing,electric CompanyElectrician at MrOkazaki;s Construction,plumbing,electric Company