Essie Cook

Store Manager

Goodtime Market

Jewett, TX

12.2013 - 02.2022

Provided management with reports.
Oversaw budgeting and financial management.
Facilitated communication between management and contracted workers.
Oversaw daily operations of the company, including budgeting, personnel management, project management, and customer service.
Created detailed financial statements for management review.
Organized files using electronic document management systems.
Maintained accurate records for inventory management purposes.
Compiled weekly sales reports for management review.
Created reports summarizing records management activities.
Monitored inventory levels and placed orders to restock shelves.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Implemented efficient systems for tracking stock movement.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Performed regular price checks to ensure competitive pricing.
Assessed operational efficiency of the store's departments.
Managed daily banking activities such as deposits and withdrawals.
Identified opportunities for cost savings through waste reduction initiatives.
Updated POS system with new products and promotional offers.
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Monitored employee performance and identified performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Strengthened work flow productivity by hiring, managing and developing top talent.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Summary

Overview

Work History

Cook/Prep Cook

Store Manager

Education

Bachelor of Science - Criminal Justice

GED -

High School Diploma -

Skills

Work Preference

Work Type

Work Location

Important To Me

Timeline

Cook/Prep Cook

Store Manager

Bachelor of Science - Criminal Justice

GED -

High School Diploma -

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