Essie Namdari
Montgomery,IL
Summary
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Proactive Training General Manager with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offering 13 years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals.
Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Prepared to offer expertise gained over 13 years of experience and take on dynamic position with growing establishment.
Dependable and driven Assistant General Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
High-energy professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Motivated Assistant General Manager knowledgeable about P&L operations and business needs. Excellent team leader and problem solver with a resourceful and flexible approach. Offering 7 years' experience in Industry Evaluated department conditions and operations to determine strengths and areas for improvement. Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in %1.2 decrease in waste. Talented Assistant General Manager adept at streamlining operations and increasing performance to maximize business success. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Available 50 hours weekly, including overtime and holidays. Enthusiastic and driven Bar Manager,Assistant General Manager and training General Manager with 13 years of experience. Prepared to offer knowledge and abilities to boost team success and enhance customer satisfaction by providing efficient dining support. Maintain clean tables and floors, keep supplies stocked and quickly deliver requested items. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Experienced restaurant manager in any department with over 8 years of experience in restaurant industry Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
13
13
years of professional experience
Work History
Training General Manager
Brickhouse Tavern and Tap, Landry's
10.2021 - Current
- Championed diversity and inclusion initiatives within the organization through tailored trainings and educational events.
- Empowered employees with personalized coaching sessions, equipping them with tools for success in both their personal lives and professional careers.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Increased overall productivity by conducting regular skills assessments and providing targeted training opportunities.
- Implemented innovative training methods to engage employees and enhance their professional growth.
- Developed customized e-learning modules to address specific knowledge gaps and improve employee performance.
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new hires to perform cross-training exercises with experienced workers.
General Manager of Operations
Rock Bottom Restaurant & Brewery
08.2019 - 04.2021
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Shrunk inventory costs 1.2% through proactive evaluation and adjustment of vendor relationships.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions such as event party more than 100 guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 48% improvement over prior onboarding process.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Working with handcraft unique beer brew in house
- Closed out cash register with 100% accuracy and prepared cashier report.
- Managed bar and food inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Maximized customer service by training staff, overseeing operations and resolving issue
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant General Manager
Buffalo Wild Wings
04.2012 - 07.2019
- Managed FOH,BOH team schedule with eye for coverage needs and individual strengths
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Controlled spending on overhead and equipment by devising and executing cost-management procedures
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed innovative sales proposals to promote product quality and showcase market comparisons
- Developed unique drink and cocktail offerings to enhance bar reputation
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Completed inventory purchases and oversaw restocking
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Handled cash accurately and prepared deposits
- Performed pricing and estimates based on customer needs and requirements
- Motivated, trained and disciplined employees to maximize performance
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- P&L and Completed daily Invoices ,Reconciling Inventory, Truck order
- Weekly Inventory ,Train new new management Up to skill level
- Motivated staff to perform at peak efficiency and quality
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Oversaw food preparation and monitored safety protocols
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Hired and managed all kitchen staff
- Purchased food and cultivated strong vendor relationships
- Checked and tested foods to verify quality and temperature
- Met with key customers to discuss service needs and develop effective and practical solutions
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Held weekly meetings with Managers to identify techniques to overcome sales obstacles
- Worked with support teams to resolve issues with product, service or accounting areas
Education
GED -
North Central College
2008
Skills
- Build a great team with Moral and healthy Culture
- Performance improvement
- Effective leader
- Budgeting
- Business operations knowledge
- Food preparation and safety
- Consistently meet goals
- Recruitment
- Staff training/development
- Employee scheduling
- Detail-oriented organization
- Operations management
- Coaching and mentoring
- Budget administration
- Project development
- Business development
- Staff coordination
- Workflow planning
- Order accuracy
- High-volume dining
- Servesafe food handling
- Cost controls
- Culture development
- Customer service management
- Bar and beverage restocking
- ServSafe Manager
- Developing managers and General Managers
- Management support
- Ordering bar supplies
- Restaurant safety expert
- Sales inventory operations planning (SIOP)
- Budget and records management
- Leadership communications
- Budget management
- Food &Bar inventories
- Overseeing employees
Spend time with family.
Spend time with family and work out.
Lowest Cost % in 2024
Achieved lowest annual food cost across all teams for 2024 through strategic inventory management and cost-control initiatives.
Highest guest satisfaction for the year.
Recognized for Highest Guest Satisfaction Scores, 2023
Excellence in safety
Achieved Top Safety Compliance and Recognition, 4 Consecutive Years
Lowest Comps and void in 2024
Achieved Lowest Comp and Void Rates in 2024.
Timeline
Training General Manager
Brickhouse Tavern and Tap, Landry's
10.2021 - Current
General Manager of Operations
Rock Bottom Restaurant & Brewery
08.2019 - 04.2021
Assistant General Manager
Buffalo Wild Wings
04.2012 - 07.2019
GED -
North Central College
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