Essien Samuel Essien
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
42
42
years of professional experience
Work History
Associate Director/Administrator
Woodhull Medical And Mental Health Center
08.2007 - 03.2023
- Assisted senior leadership in managing all aspects of operations during off tour hours, weekends, and on public holidays.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Led teams of up to 5 personnel, supervising daily performance as well as training and improvement plans.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Director of Patient Relations
Woodhull Medical And Mental Health Center
11.2004 - 06.2007
- Directed the operations, budget, and strategic planning for the department.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Assist Risk Management reduce avoidable liability claims.
Associate Director, Emergency Department
Woodhull Medical And Medical Health Center
06.2002 - 07.2004
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Monitored ED to ensure proper patient flow.
Coordinating Manager A, Emergency Department
Woodhull Medical And Mental Health Center
12.2001 - 11.2002
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Under the supervision of Sr. Associate Director, supervised Emergency Department administrative and clerical staff.
- Gathered statistical information and assisted with preparation of monthly computerized reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Monitored and reviewed registration procedures of clerical staff to ensure accuracy and proper procedure are adhered to.
Assistant Director, Hospital Administration
Lincoln Medical And Mental Health Center
01.2001 - 12.2001
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided day-to-day administrative coverage of the hospital during off tours, weekends, and public holidays.
- Handled staff scheduling and provided logistical support.
Assistant Director, Hospital Administration
Metropolitan Hospital Center
11.1998 - 12.2000
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Provided continuous on-site administrative coverage of the hospital during off tours.
- Responsible for staff scheduling and also provided logistical support.
Sr. Management Consultant
Physical Rehabilitation Consultants, Inc.
03.1996 - 10.1998
- Helped develop proactive and successful business policies to meet changing demands.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Investigated and addressed patient complaints
Special Assistant to Director General
National Youth Service Corps, Headquarters
02.1991 - 11.1996
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Served as Chief of Staff in providing administrative support to the CEO.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Assistant Administrative Officer
National Youth Service Corps, Headquarters
10.1982 - 01.1991
- Updated reports, managed accounts, and generated reports for company database.
- Supervised and guided corps members and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Administrative Resident
Cooper Green Hospital
06.1981 - 05.1982
- Collaborated in development of hospital standard operating procedures and OSHA compliance.
- Participated in weekly, monthly and annual planning and budget maintenance processes.
- Demonstrated and reinforced commitment to patient care.
- Expanded hospital's website, social media presence and marketing collateral.
- Completed a project, "Financial Options for Providing Pediatric Care for Indigent Patients of Jefferson County" as part of the requirements for Master's degree in Health and Hospital Administration.
Education
No Degree - Certificate in Physician Billing And Managed Care
Long Island University
Brooklyn, NY06.2000
Master of Science - Hospital And Health Administration
University of Alabama At Birmingham
Birmingham, AL05.1982
Bachelor of Science - Health Care Administration And Planning
Tennessee State University
Nashville, TN05.1980
Skills
- Process Improvement
- Budget Management
- Patient Relations/Patient Complaint Resolution
- Key Relationship Management
- Computer
Affiliations
Associate, American College of Health Care Executives
Timeline
Associate Director/Administrator
Woodhull Medical And Mental Health Center
08.2007 - 03.2023
Director of Patient Relations
Woodhull Medical And Mental Health Center
11.2004 - 06.2007
Associate Director, Emergency Department
Woodhull Medical And Medical Health Center
06.2002 - 07.2004
Coordinating Manager A, Emergency Department
Woodhull Medical And Mental Health Center
12.2001 - 11.2002
Assistant Director, Hospital Administration
Lincoln Medical And Mental Health Center
01.2001 - 12.2001
Assistant Director, Hospital Administration
Metropolitan Hospital Center
11.1998 - 12.2000
Sr. Management Consultant
Physical Rehabilitation Consultants, Inc.
03.1996 - 10.1998
Special Assistant to Director General
National Youth Service Corps, Headquarters
02.1991 - 11.1996
Assistant Administrative Officer
National Youth Service Corps, Headquarters
10.1982 - 01.1991
Administrative Resident
Cooper Green Hospital
06.1981 - 05.1982
No Degree - Certificate in Physician Billing And Managed Care
Long Island University
Master of Science - Hospital And Health Administration
University of Alabama At Birmingham
Bachelor of Science - Health Care Administration And Planning
Tennessee State University
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