Essraa Elsayed
Staten Island,NY
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Nanny
Tiny Treasures Agency
06.2022 - Current
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities to promote cognitive and social development.
- Managed meal preparation, adhering to dietary restrictions and preferences of children.
- Collaborated with parents to establish routines and address behavioral concerns effectively.
- Maintained a clean and organized environment, promoting hygiene and responsibility among children.
- Assisted with light housekeeping duties as well as running errands.
Home Health Aide
S&A Unified Home Care
11.2017 - 03.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications and monitored vital signs to track health status.
- Collaborated with healthcare professionals to develop personalized care plans.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate documentation of patient progress and care provided.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Medical Receptionist
Bay Ridge Family Doctors
11.2017 - 12.2023
- Managed patient scheduling and appointment confirmations, optimizing daily operations.
- Maintained accurate electronic health records, ensuring compliance with healthcare regulations.
- Coordinated communication between patients and medical staff, improving information flow.
- Assisted in insurance verification and billing inquiries, streamlining administrative tasks.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Physical Therapist Receptionist
Richmond Physical Therapy
11.2016 - 11.2017
- Collaborated with multidisciplinary teams to optimize patient care.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
- Managed front desk operations, ensuring smooth visitor flow and effective communication.
- Coordinated appointment scheduling, enhancing office efficiency and minimizing wait times.
Education
Associate of Science - Nursing
St. Pauls School of Nursing
Staten Island, NY12-2027
Skills
- Strong communication skills
- Infant care experience
- Child development expertise
- Behavior management techniques
- Office administration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Health and safety
- Problem-solving
- CPR and first aid
Certification
- CPR and First-Aid Certified
Languages
Arabic
Native or Bilingual
Timeline
Professional Nanny
Tiny Treasures Agency
06.2022 - Current
Home Health Aide
S&A Unified Home Care
11.2017 - 03.2025
Medical Receptionist
Bay Ridge Family Doctors
11.2017 - 12.2023
Physical Therapist Receptionist
Richmond Physical Therapy
11.2016 - 11.2017
Associate of Science - Nursing
St. Pauls School of Nursing