Essy Soler
Miami,FL
Summary
Highly experienced Customer Service professional who is self-motivated, enthusiastic, highly organized and detail-oriented. Committed to providing the best quality to each customer. Clear understanding of management, communication, and team work. Motivated to learn, grow, and excel in any field or position presented.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Spine Care Institute of Miami Beach
03.2023 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Licensed Realtor Associate
iBuySFL
10.2021 - 01.2023
- Communicated with clients to understand property needs and preferance
- Compared properties with similar sold properties to determine Competitive Market Analysis
- Coordinated appointments with buyers, sellers, and other realtors to show buyer and tenants prospective homes
- Liaised between buyers and sellers to provide positive experiences for both parties
- Monitored local residential property market to adjust sales tactics, prices, and overall business effectivness
- Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies
Front Desk Representative
CORA REHABILITATION CLINICS
03.2015 - 04.2020
- Greet and register patients
- Prepare required paperwork pertaining to patients
- Schedule/confirm appointments and follow-ups
- Update appointment calendars
- Take and relay messages
- Send emails and faxes
- Insurance verifications
- Collect and distribute parcels and other mail
- Perform basic bookkeeping and clerical duties
- Filing lab slips, insurance forms, and billing statements
- Inspect rooms, public areas, and grounds for cleanliness and appearance
Customer Service Specialist
Healthier U 4 Ever
10.2013 - 01.2015
- Planned and monitored programs and impact on client physical and mental well-being
- Advised clients on best ways to improve lifestyle and engage in healthier practices
- Communicated constantly with clients and administration analyzing details and needs and designing programs based on that criteria
- Conducted seminars on diet fitness health wellness pressure and stress and the best ways to deal with them
- Reviewed notes about clients and programs suggesting and implementing changes as required
Hostess/ Waitress
LA BODEGA
08.2011 - 11.2012
- Warmly greet guests
- Invite to visit again
- Find out the seating place of guests as per requirement
- Present menu and hot deals of the day
- Run wait list, gauge kitchen, servers and general dining room performance
- Ensure that requirements for all guests are met; including small children, disabled or food allergic guests
Education
High School -
American Highn School Academy
Miami, FL2011
Skills
- Excellent communication and sales skills
- Schedule Management
- Professional conduct within/ outside office
- Dependable / Reliable / Responsible
- Computer and Internet skills
- Organizational skills / Multi-tasking
- Strong work ethic
- Interpersonal skills
- HIPAA Compliance
- Medical terminology knowledge
- Fluent in English and Spanish
- Phlebotomy
Certification
- Licensed Phlebotomist - November 2023
Timeline
Medical Assistant
Spine Care Institute of Miami Beach
03.2023 - 10.2024
Licensed Realtor Associate
iBuySFL
10.2021 - 01.2023
Front Desk Representative
CORA REHABILITATION CLINICS
03.2015 - 04.2020
Customer Service Specialist
Healthier U 4 Ever
10.2013 - 01.2015
Hostess/ Waitress
LA BODEGA
08.2011 - 11.2012
- Licensed Phlebotomist - November 2023
High School -
American Highn School Academy
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