Experienced operations professional with a strong track record in office management, poised for leadership roles. Demonstrated ability to streamline processes, boost productivity, and foster team collaboration. Known for driving results, adeptly managing resources, and adapting to changing demands. Proficient in efficient workflow management, conflict resolution, and strategic planning. A reliable and results-driven individual dedicated to delivering excellence in all endeavors.
Hi, I’m
CALVIN JENKINS II
Business & Office Operations Management
Oakton,VA
Summary
Overview
16
years of professional experience
3
years of post-secondary education
1
Certificate
Work History
AVALERE HEALTH
Office Operations Manager
07.2023 - 10.2024
Job overview
- Served as the physical office operations expert for the Northeastern corridor and as a remote worker operations and systems support specialist, providing primary meeting support for D.C., Philadelphia, New York, and Boston, including support for global leadership visits.
- Daily opening and closing of the corporate head office in Washington, D.C.; ensured cleanliness, all technology is working properly and ready to be used, all office supplies are in stock and easily accessible; awareness of any safety and security concerns and making sure any issues are quickly resolved, planning, setup and organization for leadership meetings occurring that day.
- Partnered with Talent Acquisition and People Operations teams to conduct office tours, process new hire paperwork, and set up onboarding and new hire desks.
- Full-cycle management of opening of new and closing of existing physical offices including working with property management to ensure safety and building code compliance, obtaining furniture and overseeing construction build and logistics, ensuring contract compliance with previous and current property management, worked with IT to install equipment and helped to set up and support all technology infrastructure, ordering and setting up all supplies, creating, regularly updating and distributing SOP's and communications regarding office closings and openings to ensure a smooth transition for employees, clients and vendors.
- Leadership meeting planning and support, including travel, lodging, itinerary planning, supplies and catering, office logistics and interoffice and leadership communications, responding to any changes and keeping office operations team informed and prepared for all events, meeting notetaking, last-minute troubleshooting, providing presentation support with document distribution and technology set-up and support.
- Managed inventory for all US offices (ordering supplies, marketing materials, and packaging for on-site and remote employees, special and bereavement requests, social and philanthropic event supply management and delivery, and company representation, tracking of inventory).
- Managed fiscal year budget for office spend, including supplies and vendor expenses, travel, events, personal office and travel expenses, office maintenance, and cleaning.
- Office access and other office support requests for US; remote global office support (ordering, shipping, communications, etc.).
- Working with IT to make sure all on-site equipment was available and working properly, as tier 1 IT support.
- Mail sorting and distribution to the appropriate departments and persons across the company; partnered with the Compliance Team to implement a new, highly efficient and secure mail system; supported office address change updates and communications; ensured accuracy of banking information for payments; worked with Iron Mountain for secure document destruction.
- Supported the Business Partnering, IT, and People Operations teams with offboarding, ensuring system access was terminated and retrieval of equipment; ensuring all leaver information is updated in a timely manner post-leave date.
- Assisted with new acquisitions and integrations, including updating legacy companies to new systems; new acquisition onboarding support; creating and providing training; creating and distributing SOPs; legacy employee and client customer and technological support; posting easily accessible acquisition updates for all employees and clients.
- Responsible for office safety including appliance maintenance; office maintenance and repairs; conducted fire drills and posted fire and safety information; served as head office Fire Marshall overseeing three office Fire Marshalls, accounting for all persons and their safety in emergencies; maintained first aid kits; coordinated with property management safety and security personnel.
JOHNS HOPKINS UNIVERSITY
Student Support Specialist; SEAM (Student Enrollment and Account Management)
03.2022 - 02.2023
Job overview
- Served as the first point of contact for student enrollment services, specifically financial aid, registration, and student accounts, to the university community in a new shared service organization.
- Provided a high level of customer support to all Johns Hopkins University constituents, including students, internal staff and faculty, external stakeholders, parents, sponsors (third-party payers), and all parties involved with the university's operations and endeavors.
- Regularly and effectively communicated with students, parents, and staff in all digital modalities, including email and phone communications.
- Counseled and advised on, investigated, and resolved issues from current and former students, parents, faculty, staff, sponsors, and other third parties.
- Identified management inefficiencies and advised on process improvements to further operational excellence and service to students and the university community.
JOHNS HOPKINS UNIVERSITY (RANDSTAD STAFFING)
JHU Testing Coordinator (COVID-19)
10.2021 - 03.2022
Job overview
CUSHMAN & WAKEFIELD AMERICA (RANDSTAD STAFFING)
Office Assistant/Receptionist
10.2020 - 09.2021
Job overview
- Facilities helpdesk services for clients and check internal/external workflow for all facilities cases to ensure consistent quality of service and work production.
- Created SOP for COVID-19 safety protocol and ensured compliance with COVID-19 protocols.
- Coordinated client and leadership events and meetings, supporting technology equipment set-up, access, and troubleshooting, and presentation needs.
- Created and distributed communications about office spaces and safety, organizational changes, leadership updates and COVID-19 exposure incident notifications, data, and advice.
- Coordinated building maintenance and safety procedure compliance.
- Calendar management and review in preparation for all daily events and visitors.
- Greeted and accounted for all employees, guests, contractors, and vendors and their contact information.
- Collaborated with the Facilities Services team to understand processes, systems, and services to resolve employee issues and requests.
- Provided virtual global support.
- Provide general overall facility management services, including continuous monitoring of offices/facilities (D.C. and NY).
- Work order resolution and reporting and including status monitoring of open work orders with the assigned parties.
THE GEORGE WASHINGTON UNIVERSITY
Student Services Specialist
08.2018 - 08.2019
Job overview
- Responded to inquiries from student applicants, prospective applicants, and non-degree students via email, phone, and in-person, to explain departmental and University policies and procedures within Banner.
- Provided expertise in all service areas with specialization in a few key service areas, including financial aid and course registration.
- Provided one-on-one high-level support counseling and referral as needed for students, maintaining strict confidentiality.
- Worked with other departments and services across the university to improve processes, systems, and services and to resolve student issues.
THE GEORGE WASHINGTON UNIVERSITY
Student Services Assistant
09.2018 - 01.2019
Job overview
- Guided walk-in customers through our service.
- Delivered a high level of customer service in the lobby of Colonial Central; ensured forms were readily available and that self-service computers and check-in kiosks were functional.
- Ordered office and kitchen supplies and prepared expense reports for the Director.
- Dispatched incoming and outgoing mail while keeping a comprehensive and accurate delivery log.
- Reviewed and maintained departmental directory, email, and calendar, as well as scheduled meetings for the department and the Directors.
- Evaluated applications for student workers and aided with onboarding.
- Trained new employees and student workers, ensuring comprehension of expectations and expected deliverables.
DOLOGIC INC.
Vice President Executive Assistant
05.2016 - 08.2017
Job overview
- Transcribed meeting notes; formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
- Maintained client confidence and protected operations by keeping information secure while maintaining the client database.
- Maintained VP's calendar by planning and scheduling meetings, conferences, teleconferences, and travel.
- Read, researched, and routed correspondence; drafted letters and documents; collected and analyzed information; initiated telecommunications.
- Wrote routine reports and correspondence using Microsoft Office; effectively communicated/with executive leaders.
JUST IN TIME MEDICAL SERVICES
Executive Assistant
11.2015 - 04.2016
Job overview
- Served as liaison for insurance companies & record documentation and maintenance to ensure accurate billing.
- Effectively managed log of patient information in Excel, including insurance coverage, scanned forms, current contact information, and processed orders for durable medical equipment.
- Answered, screened, and transferred telephone calls, along with corresponding with insurance providers and clients in a confidential and prompt manner.
- Compiled data reports, contracts, and equipment statistics for DME vendors using Microsoft Office.
FIVE STAR LAUNDRY
Weigh Station Manager
11.2014 - 02.2016
Job overview
DEVRY UNIVERSITY
Administrative Assistant to The Campus Deans
05.2008 - 08.2011
Job overview
Education
DeVry UniversityCrystal City, VA
Networking Systems Administration
01.2008 - 01.2010
University Overview
Skills
Client engagement and support
Certification
Foundations of Project Management
Availability
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Timeline
Office Operations Manager
AVALERE HEALTH
07.2023 - 10.2024
Foundations of Project Management
04-2023
Student Support Specialist; SEAM (Student Enrollment and Account Management)
JOHNS HOPKINS UNIVERSITY
03.2022 - 02.2023
JHU Testing Coordinator (COVID-19)
JOHNS HOPKINS UNIVERSITY (RANDSTAD STAFFING)
10.2021 - 03.2022
Office Assistant/Receptionist
CUSHMAN & WAKEFIELD AMERICA (RANDSTAD STAFFING)
10.2020 - 09.2021
Student Services Assistant
THE GEORGE WASHINGTON UNIVERSITY
09.2018 - 01.2019
Student Services Specialist
THE GEORGE WASHINGTON UNIVERSITY
08.2018 - 08.2019
Vice President Executive Assistant
DOLOGIC INC.
05.2016 - 08.2017
Executive Assistant
JUST IN TIME MEDICAL SERVICES
11.2015 - 04.2016
Weigh Station Manager
FIVE STAR LAUNDRY
11.2014 - 02.2016
Administrative Assistant to The Campus Deans
DEVRY UNIVERSITY
05.2008 - 08.2011
DeVry University
Networking Systems Administration
01.2008 - 01.2010
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