Estacia Mcbride
Odessa
Overview
3
3
years of professional experience
Work History
Caregiver Attendant
2 Heart Home Health
11.2022 - Current
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Work From Home Agent
Telephone Services
09.2024 - 12.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Mental Health Technician
Oceans Healthcare
04.2024 - 12.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Retail Sales Associate
Lama
06.2022 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2022
Skills
- Nutrition monitoring
- Emotional support
- Mobility support
- Recreational activities planning
- Transfer skills
- Medical appointment coordination
- Housekeeping tasks
- Dementia care
- Compassionate care
- Meal preparation
- Client confidentiality
- Feeding tube care
- Personal hygiene support
- Oxygen therapy
- Healthcare documentation
- Toileting assistance
- Fall prevention
- Patient assistance
- Dependable and responsible
- Elderly care
- Patient assessments
- Compassionate communication
- Patient care
- Problem-solving
- Supportive companionship
- Verbal and written communication skills
- Flexible schedule
- Documentation
- Time management
- COVID-19 safety policies
- Medication and appointment reminders
- Flexible schedule and availability
- Disability support
- Care plan adherence
- Care plan assessment
- Respectful and compassionate
- Multitasking and organization
- Daily living assistance
- First aid and safety
- Direct patient care
- Compassion and empathy
- Team collaboration
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Personal hygiene assistance
- Housekeeping
- Safety awareness
- Relationship building
- Patient companionship
- Behavioral management
Timeline
Work From Home Agent
Telephone Services
09.2024 - 12.2024
Mental Health Technician
Oceans Healthcare
04.2024 - 12.2024
Caregiver Attendant
2 Heart Home Health
11.2022 - Current
Retail Sales Associate
Lama
06.2022 - 12.2024
High School Diploma -
Penn Foster Career School