E Stacy Elledge
North Wilkesboro,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Client Support Specialist In Home Solutions,
Assurant
03.2022 - Current
- Provided exceptional service support, resolving inquiries and issues efficiently.
- Provided exceptional service to servicers by understanding their unique needs and offering tailored solutions.
- Interacted with team members across departments to research and resolve servicer issues.
- Trained new team members on RFA's, using service power, Elita, and ADT systems
- · Determine if the repairs for Assurant’s customers are approved based on cost effectiveness, condition of the product, and part availability.
- · Process replacements for customers for their products that are not cost effective, not repairable or for customer satisfaction.
- · Review, approve or reject repair authorization requests based on negotiated rates in Service Bench and Service Power for Lowe’s and Assurant contracted service providers
- Worked emails from servicers, needing assistance with adding and removing parts and/or labor on RFAs,
- Went over cost of repairs with Lows customer for carry in servicers on their OPE units.
- Worked Lowe's store stock RFAs
- Help RSMs when needed to have a customer escalation taken care of - if a buyout is needed.
Service Support Specialist
Lowe's
03.2010 - 03.2022
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Assisted in updating processes to be added in Info Center
- Reviewed authorizations for determine if a customer's unit was economical to repair both major appliances and OPE unis.
- Reviewed Lowe's store authorizations
- Scheduled pick up service for OPE units.
- Scheduled in home repairs for major appliances.
- Provide customer's with updates on their repairs and/or if the unit was non repairable, parts delays,
- Processed buyouts when needed.
Mental Health Support Worker
LifeSpan
04.2015 - 05.2019
- Provided compassionate support to individuals facing mental health challenges.
- Developed and implemented personalized care plans in collaboration with healthcare professionals.
- Monitored patient progress and documented behavioral changes accurately.
- Facilitated group therapy sessions, promoting peer support and engagement.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Education
Computer Specialist Certificate - Computers
Kings College
Charlotte, NC05-1994
High School Diploma -
Wilkes Central High School
North Wilkesboro, NC05-1993
Skills
- Support inquiry assistance
- Strong work ethic
- Teamwork and collaboration
- Document and records management
- Proficient RMS, Siebel, Service bench, Service Power
- Data entry
- MS office - running report
- Professional telephone demeanor
- Account updating
- Report creation
Timeline
Client Support Specialist In Home Solutions,
Assurant
03.2022 - Current
Mental Health Support Worker
LifeSpan
04.2015 - 05.2019
Service Support Specialist
Lowe's
03.2010 - 03.2022
Computer Specialist Certificate - Computers
Kings College
High School Diploma -
Wilkes Central High School