Estaline Dorcine
Orlando,FL
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Fathers Table
Lake Mary, FL
09.2023 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Order Fulfillment Associate
Amazon
Orlando, FL
02.2020 - 11.2021
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Customer Service Representative
Delta Airline
Orlando, FL
01.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
KFC
Orlando
11.2015 - 11.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Ivanna Eudora Kean High School
St. Thomas09.2018
Skills
- Quality Control
- Active listening
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Microsoft outlook
- Call management
Languages
Haitian Creole
Native or Bilingual
Timeline
Quality Control Inspector
Fathers Table
09.2023 - Current
Order Fulfillment Associate
Amazon
02.2020 - 11.2021
Customer Service Representative
Delta Airline
01.2019 - 11.2020
Customer Service Representative
KFC
11.2015 - 11.2018
High School Diploma -
Ivanna Eudora Kean High School