Estalita Williams
Gotha,FL
Summary
Diligent Administrative Assistant and Customer Support Specialist with proven record of managing projects independently and delivering high-quality results. Successfully completed diverse assignments, showcasing effective problem-solving and project management skills. Demonstrated adaptability and strong communication abilities in client interactions and project execution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Contractor
Uber Techonologies
04.2019 - Current
- Delivers various requested food and merchandise items
- Delivered and served over 5100+ plus customers to present date
- Diamond Status for 7 years
- Maintains a 99% Customer Satisfaction rating
- 5 Stars rating
- Delivers outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Customer Service Delivery Driver
The Kroger Co.
12.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed 10-20 on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Admin/Customer Service
Uchain, Inc.
07.2022 - 06.2023
- Admin Clerk at a Distribution Shipping & Receiving
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Confirmed Daily 10-15 Logistics Scheduled Appointments at a Distribution Warehouse
- Assigned scheduled appointments to specific doors for unloading
- Collected and entered daily logistics data into the Paylump computer system
- Billed out customer invoices & provided customer receipts
- Answered and resolved customer/OTR Drivers concerns regarding website registration, lumper fees and making payments via the FreightSmith system
- Balanced sheet reconciliation at the close of each day
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Personal Sabbatical
Dennis Heyward Trucking, Inc.
05.2013 - 08.2021
- Traveled to 40 different states within the United States
- Gained knowledge of different states and history
- Proven ability to learn quickly and adapt to new situations.
- Learned about the OTR Transportation Logistics industry
- Learned how to drive a semi tractor and trailer
Executive Personal Assistant to President/Founder
The Institute of Theology and Ministry Training
01.2009 - 01.2015
- Worked directly with the Founder/President of The Institute of Theology and Ministry Training providing administrative support
- Recruit and register 10-20 new and returning students
- Front desk management
- Greet and assist in open house presentations and recruit interviews
- Answered, screened and routed all telephone calls
- Greeted and directed visitors
- Used discretion when handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Updated phone records
- File, photocopy and print documents
- Assisted the President/Founder and staff in various projects, meetings, school events, activities and commencement ceremonies
- Keep and maintain petty cash flow for ITMT book publications and charitable organizations donations
Volunteer
Tildenville Elementary School
01.2009 - 01.2011
- Assisted staff with various special projects, PTA meetings, school events and activities
Outreach Volunteer
Deeper Fellowship Church, Focal Point Church
01.2023 - Current
- Developed strong interpersonal skills through frequent interactions with diverse populations during outreach activities.
- Provided exceptional customer service as a representative of the organization during public-facing events or interactions with potential donors or partners.
- Demonstrated a strong commitment to the organization's cause by consistently exceeding assigned volunteer hour requirements.
- Helped prepare and distribute over 5,000 food packages, clothing and personal hygiene items to a diverse population during outreach activities.
Education
Associate Degree in Biblical Studies - Biblical Studies
The Institute of Theology And Ministry Training
Orlando, FLSkills
- Accounts Payable Management
- Balance Sheet Analysis
- Transportation Coordination
- Team Leadership
- Accounts Receivable Management
- Front Desk Management
- Client Support Specialist
- Transport Services Expertise
- Package Delivery
- Executive Assistance Background
- Office Administration
- Higher Education Administration
- Proficient in Microsoft Word
- Customer Support Expert
- Safety compliance
Certification
Florida Licensed Insurance Agent
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Delivery Driver
The Kroger Co.
12.2023 - 07.2024
Outreach Volunteer
Deeper Fellowship Church, Focal Point Church
01.2023 - Current
Admin/Customer Service
Uchain, Inc.
07.2022 - 06.2023
Independent Contractor
Uber Techonologies
04.2019 - Current
Personal Sabbatical
Dennis Heyward Trucking, Inc.
05.2013 - 08.2021
Executive Personal Assistant to President/Founder
The Institute of Theology and Ministry Training
01.2009 - 01.2015
Volunteer
Tildenville Elementary School
01.2009 - 01.2011
Associate Degree in Biblical Studies - Biblical Studies
The Institute of Theology And Ministry Training
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