Estania Thalerand
Boynton Beach
Summary
Administrative Assistant at Baptist Health South Florida, known for enhancing workflow efficiency through strategic collaboration and innovative solutions. Proficient in Microsoft Office Suite and bilingual communication, with a track record of outstanding performance. Expertise in regulatory compliance and relationship building, leading to improved patient satisfaction and service delivery. Achieved a 20% increase in process efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Baptist Health South Florida
08.2022 - Current
- Plans, organizes, and coordinates daily administrative functions to support department operations.
- Collaborates with cross-functional teams to streamline processes and improve workflow efficiency.
- Conducts research and trend analysis to assist leadership in strategic decision-making.
- Maintains accurate documentation, ensuring compliance with company policies and regulatory requirements.
- Rounds on post-procedure patients weekly, supporting patient satisfaction and service delivery.
- Manages the explant process and collaborates with EMS liaison on door-to-balloon times.
- Completes TAVR charts and obtains clearances, labs, and progress notes via digital fax.
- Places supply orders through automated material management systems.
- Provides coverage across multiple departments, engaging with diverse patient populations.
- Demonstrates strong multitasking skills in fast-paced clinical operations.
- Communicates information accurately and efficiently to physicians, patients, and staff.
- Serves as a resource on hospital systems and ensures positive patient experiences.
- Supports administrative committees and special events as needed.
- Recognized for outstanding performance and contributions through department Awards and Recognition initiatives.
- Assists with budget monitoring and purchasing functions.
Administrative Assistant (PACU)
Baptist Health South Florida
03.2020 - 01.2022
- Assisted with scheduling COVID-19 tests and maintained PeopleSoft entries.
- Supported departmental goals related to patient satisfaction and service quality.
- Delivered exceptional customer service to patients, visitors, and clinical staff.
- Identified opportunities for improvement and introduced innovative workflow ideas.
- Assisted with Pre-Check Health scheduling, enhancing efficiency in patient processing.
Administrative Assistant
Broward Health
05.2016 - 01.2020
- Managed multiple phone lines, multitasking efficiently in a busy clinical office.
- Provided translation assistance for Creole-speaking patients.
- Worked with NEXGEN system for documentation and patient coordination.
- Supported administrative tasks including filing, organizing documents, and data entry.
- Assisted with scheduling appointments and managing team calendars.
- Conducted research and compiled information for reports and presentations.
- Served as a first point of contact for patients and visitors, directing them appropriately.
- Contributed to office procedure improvements and overall workflow enhancements.
Education
Bachelor of Arts - B.A
Florida Atlantic University (FAU)
Boca Raton, FL01-2021
Associate of Arts -
Broward College
Coconut Creek, FL01-2019
Skills
- Administrative principles and procedures
- Effective communication techniques
- Written and verbal communication
- Data collection and analysis
- Budget management
- Human resources knowledge
- Procurement skills
- Reporting and correspondence preparation
- Regulatory compliance understanding
- Policy application and adherence
- Independent work capability
- Confidentiality maintenance
- Planning and organization skills
- Coordination abilities
- Relationship building and maintenance
- Microsoft Office Suite proficiency
- Adaptability to new systems
- Bilingual: English and Creole
Accomplishments
- BLS Certification
- M.A. Certification
Highlights Of Skills And Qualifications
- Results-oriented Administrative Professional with extensive experience supporting healthcare operations, managing multi-department workflow, and coordinating administrative functions.
- Skilled in handling confidential information, planning and organizing work assignments, and independently managing office processes.
- Strong ability to interpret and apply rules, policies, and procedures.
- Adept at budgeting support, purchasing coordination, report writing, and maintaining effective working relationships across all levels of staff.
Languages
English
Full Professional
Haitian creole
Full Professional
Certification
BLS
Timeline
Administrative Assistant
Baptist Health South Florida
08.2022 - Current
Administrative Assistant (PACU)
Baptist Health South Florida
03.2020 - 01.2022
Administrative Assistant
Broward Health
05.2016 - 01.2020
Bachelor of Arts - B.A
Florida Atlantic University (FAU)
Associate of Arts -
Broward College