Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Estanisloa Orellana

Spokane

Summary

Trilingual sales professional with a strong focus on customer relationships and delivering solutions that empower others. Skilled at fostering inclusive, trust-based relationships across diverse communities, and ensuring success of a team through adaptability and resilience.

Overview

24
24
years of professional experience

Work History

Salesperson

Spalding Auto Parts
Spokane Valley
05.2009 - Current
  • Managed multi-line phone system and correctly routed calls
  • Handled cash and credit card transactions with accuracy, maintaining financial accountability
  • Built and maintained strong customer relationships in both retail and vendor customer bases
  • Utilized trilingual ability to assist customers of many backgrounds
  • Supervised sales staff providing guidance and fostering a positive team environment
  • Learned and utilized a complex inventory system to ensure accuracy of available stock

Loan Officer

Countrywide Home Loans
Spokane
01.2002 - 05.2009
  • Guided clients through mortgage options and loan processes
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Explained various types of loans available to customers and their associated terms and conditions
  • Processed and verified financial documents for accuracy and compliance
  • Developed and maintained relationships with potential homebuyers to help them achieve their dreams

Education

Some College (No Degree) - General Studies

Spokane Community College
Spokane, WA

High School Diploma -

Rogers High School
Spokane, WA
06-1996

Skills

  • Multicultural awareness
  • Trilingual - Spanish, English, Russian
  • Customer relationship management
  • Inventory management
  • Networking and relationship building
  • Financial accountability
  • Clear and compassionate communication

Affiliations

  • Member of St. Ann's Church community since 1983
  • Currently part of the church's Bilingual Choir
  • Former member of the church council, youth group ministry, and ministry for feeding the homeless

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Russian
Professional

References

References available upon request.

Timeline

Salesperson

Spalding Auto Parts
05.2009 - Current

Loan Officer

Countrywide Home Loans
01.2002 - 05.2009

Some College (No Degree) - General Studies

Spokane Community College

High School Diploma -

Rogers High School

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