Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esteban Aguilar

Sulphur Springs,TX

Summary

Dynamic Service Specialist with a proven track record at Alliance Bank, excelling in client retention and relationship building, over a couple years I have learned to work with customers dealing with both very positive and negative situations. Leveraged strong communication skills to enhance customer satisfaction, achieving high ratings through effective complaint resolution. Proficient in money handling and team collaboration, consistently delivering personalized banking solutions that foster loyalty and trust.

Although not meaning to sound boastful but I have had lots of positive feedback from customers wanting to speak to a manager complimenting me in my skills, attitude, and demeanor. I like to treat customers with the absolute most respect and professionalism.

Overview

2026
2026
years of professional experience

Work History

Service Specialist

Alliance Bank
  • Developed strong customer relationships through personalized banking solutions and effective communication.
  • Executed daily transactions with accuracy while ensuring compliance with banking regulations.
  • Assisted clients in understanding financial products, enhancing their decision-making processes.
  • Collaborated with team members to resolve client inquiries and improve service delivery.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.

Relationship Banker

Alliance Bank
08.2024 - Current
  • Developed strong customer relationships through personalized banking solutions and effective communication.
  • Executed daily transactions with accuracy while ensuring compliance with banking regulations.
  • Assisted clients in understanding financial products, enhancing their decision-making processes.
  • Collaborated with team members to resolve client inquiries and improve service delivery.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.

Education

Sulphur Springs High School
Sulphur Springs, TX

Skills

  • Professional telephone demeanor
  • Client retention strategies
  • Customer service
  • Team collaboration
  • Money handling
  • Relationship building
  • Customer relations
  • Team development
  • Complaint handling
  • Staff training

Languages

Spanish
Native or Bilingual

Timeline

Relationship Banker

Alliance Bank
08.2024 - Current

Service Specialist

Alliance Bank

Sulphur Springs High School