Esteban Aguirre

• Assisted with budget preparation by collecting financial data from departments heads.
• Improved office organization by developing filing system and customer database protocols.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Answered incoming calls and responded to customer inquiries.
• Provided general administrative support to staff members.
• Tracked and analyzed expenditures to deliver budgets and financial reports.
• Oversaw the maintenance of office equipment, supplies, and facilities.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Coordinated with executive staff to ensure deadlines were met in a timely manner.
• Gathered information to produce accounts payable reports for review.
• Tracked account activity by identifying outstanding payments owed by customers.
• Maintained records of all incoming and outgoing invoices.
• Contacted vendors to follow up on late invoices.
• Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
• Answered customer questions to maintain high satisfaction levels.
• Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Planned and completed group projects, working smoothly with others.
• Scheduled appointments between clients and customers and internal staff members.

• Proposed or approved modifications to project plans.
• Created PowerPoint presentations for internal use or external clients when required.
• Processed financial documents, contracts, expense reports and invoices.
• Assisted with budget preparation by providing data entry support into financial tracking system.
• Created memos, letters and other documents, fostering internal and external communication.
• Ordered office furniture when necessary following approval from management team.
• Analyzed business performance data and forecasted business results for upper management.
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Greeted visitors warmly, handled inquiries and provided general information about the company.
• Coordinated and managed daily administrative operations of the office.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Filtered emails based on importance and escalated issues to leadership.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Recruited and trained new employees to meet job requirements.
• Delegated work to staff, setting priorities and goals.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Processed invoices on a timely basis according to established procedures.

*Work 10 Hours a Week* Currently off schedule.

• Researched best practices for municipal operations and made recommendations for improvement.
• Performed administrative tasks such as filing documents, scheduling appointments, answering phones.
• Set specific goals for projects to measure progress and evaluate end results.
• Developed plans for community outreach initiatives to increase public engagement with local issues.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Provided customer service at various locations throughout the city in order to assist residents with their needs.
• Coordinated special events designed to promote civic pride throughout the city.

• Established ambitious goals for employees to promote achievement and surpass business targets.
• Generated ideas for promotions or special offers that could be used as incentives for customers.
• Directed and coordinated products, services and sales activities.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Coached, developed and motivated team to achieve revenue goals.
• Resolved customer complaints regarding sales and service.
• Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
• Developed scripts for telesales agents to use when speaking to potential customers.
• Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
• Analyzed call recordings to identify areas for improvement in customer service quality.
• Assisted with recruiting new telesales agents, conducting interviews and selecting successful candidates.
• Created reports on weekly sales activity, tracking trends and making suggestions for improvement.
• Provided support to telesales agents during peak periods or when dealing with difficult customers.
• Conducted regular training sessions to ensure the team was up-to-date on products and services.
• Led aggressive prospecting, cold calling and networking to enhance lead generation.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Educated customers on special pricing opportunities and company offerings.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Collected deposits or payments and arranged for billing.
• Answered inbound calls, chats and emails to facilitate customer service.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Mentored junior team members and managed employee relationships.
• Developed strong customer relationships to encourage repeat business.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.