Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esteban Altamirano

Freeport,NY

Summary

Expert in quality control and team leadership, I excel in fast-paced environments, ensuring project excellence and efficiency. Skilled in multitasking and problem-solving, I consistently deliver superior customer service and operational success.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Diligent Desired Position with solid background in providing excellent customer service and ensuring guest satisfaction. Proven ability to handle high-pressure environments and deliver consistent performance. Demonstrated proficiency in multi-tasking and effective communication.

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.

Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences.

Overview

3
3
years of professional experience

Work History

Waiter

Shake Shack
08.2023 - 10.2024


  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Communicated with kitchen staff to enable accurate food preparation.

Event Staff

St. Johns University
09.2022 - 05.2023
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Oversaw event operations to keep running smoothly.
  • Managed registration desk, ensuring accurate tracking of attendees for efficient data management.

Construction Project Manager Assistant

BPM Construction 1 Corp
06.2021 - 08.2022
  • Consulted with clients to define objectives and develop scopes.
  • Developed comprehensive project schedules, resulting in timely completions and minimal delays.
  • Prepared detailed project estimates and reports for management review.
  • Scheduled utility service providers according to project timelines.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Communicated daily with vendors to keep project fully operational.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

Education

Bachelors - Video Game Development

St. John's University
Jamaica, NY

Skills

  • Strong multitasking
  • Cleanliness
  • Professional Appearance
  • Quality Control
  • Hospitality and accommodation
  • Attention to Detail
  • Cleaning and sanitizing
  • Adaptable and Flexible
  • High Energy and Stamina
  • Problem-Solving
  • Decision-Making
  • Team Leadership
  • Multitasking
  • Hospitality service expertise

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Waiter

Shake Shack
08.2023 - 10.2024

Event Staff

St. Johns University
09.2022 - 05.2023

Construction Project Manager Assistant

BPM Construction 1 Corp
06.2021 - 08.2022

Bachelors - Video Game Development

St. John's University
Esteban Altamirano