Esteban Alvarez
Nashville,USA
Summary
I am a Bilingual professional with extensive experience in managing and coordinating logistics operations, ensuring timely and efficient provisioning processes. Proven ability to adapt to changing requirements while consistently delivering reliable outcomes. I have a strong focus on team collaboration, problem-solving, and maintaining high standards in fast-paced environments. I have obtained a Bachelor of Science Degree in Cybersecurity Management, complemented by skills in inventory management, communication, and process optimization, that will allow me to excel in a dynamic role.
Overview
21
21
years of professional experience
Work History
Provisioning Agent
Southwest Airlines
01.2024 - Current
- Ensure that each galley in the aircraft is adequately stocked with the appropriate inventory, following standard operating procedures and weight distribution guidelines for each galley.
- Operate ground support equipment, such as using provisioning trucks to approach aircraft in accordance with all FAA and Southwest safety regulations. Ensure that all standard operating procedures are compliant and contribute to all on-time flight departures on the flight schedule issued.
- Utilize mobile scanners to manage flight schedules efficiently, ensuring effective in-flight management for both inbound and outbound flights. Additionally, have a comprehensive understanding of navigating mobile devices to accurately provision aircraft, including matching tail numbers with the correct gate for on-time flight departures.
Assistant
Smyrna Pediatrics
01.2016 - Current
- Provided bilingual services at the reception, including patient check-in and appointment scheduling.
- Familiar with medical terminology
- Assisted the pediatric owner with financials, bookkeeping, and data collection.
- Knowledge of EMR, Word, Excel
- Hybrid position
Guest Services Representative
JW Marriott Nashville
01.2021 - 01.2024
- Deliver an exceptional guest experience by facilitating effortless check-in processes. Provide detailed information about hotel amenities and thoroughly familiarize guests with guest rooms in accordance with Forbes Brand Standards.
- Collaborated with the front office and sales teams to prepare guest amenities using Microsoft Excel and Opera systems. This collaboration involved coordinating guest and room numbers to ensure the accurate delivery of amenities.
- Collaborated with the Front Office to assist in the Guest Check-in process. This involved verifying the accuracy of guest identification and ensuring that proper payment is presented. Additionally, ensured that all service standards were following Forbes Brand Standards.
Concierge
Omni Nashville Hotel
01.2015 - 01.2020
- Coordinated airport transportation, excursions, and restaurant reservations which involved building relationships with vendors in the Nashville area to create an exceptional guest experience for all hotel guests.
- Assisted the Front Office in the guest check-in process by utilizing software systems like Opera to verify the guest’s information and expectations regarding the room they requested. Additionally, provided upgrades when necessary to help drive hotel revenue.
- Handled high-volume business groups’ airport transportation and restaurant reservations, creating long-term relationships, and securing guest hotel bookings for future revenue generation.
Food & Beverage Supervisor
The Ritz Carlton Hotel Company
01.2005 - 01.2014
- Designed and implemented internal controls for restaurant operations, including troubleshooting Micros Point of Sales Systems to ensure their readiness before restaurant operations.
- Mentored and coached team members to foster their professional growth by setting goals and tracking Key Performance Indicators (KPIs). Utilized Oracle Systems to monitor payroll hours, attendance, and implemented disciplinary actions as per company policy when necessary.
- Held daily meetings to discuss guest opportunities, address complaints about restaurant experiences, and provide solutions to resolve issues. Additionally, assisted various hotel departments by providing leadership to staff through coaching and offering hands-on assistance during peak operational hours.
Education
B.S. - Cybersecurity Management
Middle Tennessee State University
Murfreesboro, TN05.2025
A.A. - Business Management
Motlow State Community College
Smyrna, TN06.2019
Skills
- Time Accounting Software: Oracle, Kronos Workforce Payroll, ADP
- Office & Cybersecurity Tools: Microsoft Office Suite (Word, Excel, Access), SQL Server Management Studio (SSMS), Tableau, Kali Linux, Linux Systems, Adobe Acrobat
- Programming & Systems: Python, Microsoft Systems Management Server
- Core Competencies: Data Analysis, database management, word processing, spreadsheet creation, presentation development, email communication
- Inventory management
- Data entry
- Logistics planning
- Supply chain coordination
- Forklift operations
Languages
Spanish
Full Professional
Timeline
Provisioning Agent
Southwest Airlines
01.2024 - Current
Guest Services Representative
JW Marriott Nashville
01.2021 - 01.2024
Assistant
Smyrna Pediatrics
01.2016 - Current
Concierge
Omni Nashville Hotel
01.2015 - 01.2020
Food & Beverage Supervisor
The Ritz Carlton Hotel Company
01.2005 - 01.2014
A.A. - Business Management
Motlow State Community College
B.S. - Cybersecurity Management
Middle Tennessee State University