Esteban Camacho
San Diego,CA
Summary
IT Technician with seven years of specialized experience in enterprise and tactical communications. Proven track record of effectively collaborating with multiple branches of the U.S. Military and various contracting firms enhance communication capabilities. Experienced in managing complex IT systems and delivering reliable solutions under pressure, ensuring seamless operations in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Compass Point/NSWC
San Diego, California
07.2025 - Current
- Resolved customer inquiries across phone, in-person, and chat platforms efficiently.
- Provided prompt technical support for hardware and software issues to users.
- Ensured timely responses to service requests while effectively prioritizing tasks.
- Issued and updated SIPR tokens for new and existing users accurately.
- Administered NIPR Admin tokens for user access with precision.
- Unblocked CACs for users within NSWC community as required.
- Guided users in recovering and installing old encryption certificates.
- Processed account requests for personnel transfers and onboarding seamlessly.
- Assisted users in troubleshooting Outlook email issues.
Tactical Communications Technician
1st CBCS
Ramstein, AE
04.2022 - 05.2025
- Performed IT services on short notice across multiple locations in Europe, deploying laptops and establishing secure communication channels to support mission-critical operations.
- While deployed, expertly managed and maintained four vital networks, directly enhancing electronic warfare (EW) missile defense capabilities and ensuring the success of joint multinational operations.
- Provided IT support aboard a naval ship, assisting U.S. Navy and other branch officers by resolving technical issues, including repairing network drops and conducting comprehensive IT inspections within the command and control section.
- Delivered Layer 1 support by troubleshooting email issues, maintaining network connectivity, and serving as the central point of contact (CFP) for shipboard IT operations.
- Completed over 100+ break/fix tasks, ensuring optimal functionality and uninterrupted operations in high-demand environments.
- Gained foundational knowledge and hands-on experience with LINK 16 MOJO kits, supporting data link communications in tactical environments.
- Developed an understanding of SATCOM dishes and their configuration, contributing to reliable satellite communication for operational needs.
- Demonstrated exceptional adaptability by adjusting to diverse environments and mission requirements, as proven by successful short-notice deployments.
- Voluntarily supported duties outside of direct obligations, assisting a squadron not directly affiliated with primary work responsibilities to ensure operational success.
IT Specialist
NASIC
Wright Patterson AFB, OH
12.2018 - 04.2022
- Resolved over 100 break/fix tickets monthly, ensuring mission-critical systems remained operational in a high-tempo DoD environment.
- Managed the deployment and installation of software across 4,000+ end-users, adhering to security protocols and compliance standards.
- Performed hardware installations, maintenance, and troubleshooting to minimize downtime and support operational readiness.
- Delivered exceptional IT support, reducing response times to support tickets by 40% while improving end-user satisfaction across DoD systems.
- Leveraged expertise in multiple ticketing systems to efficiently manage and resolve over 300 support requests per month in accordance with SLA requirements.
- Administered Active Directory operations, managing user accounts, permissions, and group policies to maintain a secure and compliant IT infrastructure.
- Configured and enforced Group Policy settings to optimize system performance and standardize operations across the organization.
- Managed email distribution groups for 4,000+ personnel, enabling seamless communication across units and departments.
- Collaborated with coalition partners and U.S. military branches to ensure interoperability and secure communication between IT systems supporting joint operations.
- Oversaw procurement and accountability of IT assets valued at $275K during a 3-month assignment, ensuring compliance with inventory management standards and readiness requirements.
- Set up and configured mobile devices (iPhones) for executive personnel, maintaining secure connectivity and uninterrupted communication.
- Directed the control and processing of 100+ critical IT assets worth $275K, ensuring continuous operational tempo during a health crisis.
- Coordinated a comprehensive tech refresh initiative, replacing outdated systems to enhance IT capabilities and meet mission demands.
Education
High School Diploma -
BVHS
Chula Vista, CA01.2016
Skills
- Physical break/fix support
- IT hardware assistance
- Account and group policy management
- Network troubleshooting
- Ticketing systems administration
- Windows suite proficiency
- Operating system specialization
- Software installation and configuration
- Printer troubleshooting
- Customer service excellence
- Bilingual communication skills
- Encryption certificate oversight
- Account creation and management
- Token issuance and management
Certification
COMPTIA SEC +
Languages
Spanish
Timeline
Help Desk Support Specialist
Compass Point/NSWC
07.2025 - Current
Tactical Communications Technician
1st CBCS
04.2022 - 05.2025
IT Specialist
NASIC
12.2018 - 04.2022
High School Diploma -
BVHS