Esteban Carrion Jr
Brooklyn,NY
Summary
Proven Independent Contractor with a track record of enhancing client relationships and securing repeat business for Uber and Lyft. Excelled in workload management and client relationship building, ensuring timely project completion and adherence to safety standards. Achieved notable client satisfaction, fostering long-term partnerships and referrals through exceptional service and communication.
Overview
20
20
years of professional experience
Work History
Independent Contractor
Uber And Lyft
New York, NY
01.2017 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Manager of Operations
McDonald's Restaurant
Brooklyn, NY
02.2005 - 01.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Streamlined operational processes by implementing efficient workflow management strategies.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.1994
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
Languages
Spanish
Professional Working
Timeline
Independent Contractor
Uber And Lyft
01.2017 - Current
Manager of Operations
McDonald's Restaurant
02.2005 - 01.2017
High School Diploma -
Franklin Delano Roosevelt High School