Viviana Castro
Modesto,CA
Summary
Highly organized administrative professional knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence.
Overview
9
9
years of professional experience
Work History
Executive Assistant to Chief Nursing Officer
Doctors Medical Center
08.2022 - Current
- Provided understanding of the hospital’s guest relations’ policies and programs by initiating and maintaining positive relations with all DMC members.
- Maintained current professional licenses and/or certifications as and when required by state, regulatory agency, or hospital mandate
- Provided secretarial and administrative support to Chief Executive Officer, Chief Financial Officer, and Chief Nursing Officer.
- Prepared and/or transcribed all necessary correspondence as directed (i.e., forms, memos, letters, contracts, etc.),
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintains integrity of calendars. Schedules travel and other accommodations for meetings, seminars, workshops, etc., as requested.
- Used advanced Microsoft office programs to prepare documents, reports, and presentations.
- Assisted law firms and law enforcement agencies in service of subpoenas while maintaining integrity, confidentiality and security of all records in the Administrative Office.
Business Office Manager / Scheduling & Intake Coor
Healthy Living At Home , Modesto LLC.
07.2020 - 08.2022
- Oversaw appointment scheduling and itinerary coordination for both patients and
clinicians - Created customized care plans, working with clinicians and families to assess and meet individual needs
- Managed all workflow tasks including those of a BOM/BOS/Intake/ Scheduling Coordinator
- Maintained an efficient prospering agency without the support of an Executive Director or clinical office team
- Maintained great relationships with all field clinicians becoming the primary form of contact due to agency transitions
- Primary contact for translation of all Spanish speaking patients
- Mastered EMR systems: Well Sky (Kinser), HCHB (point care)
- Trained and supervised back-office employee positions: Intake Coord/Admin Assistants
- Worked Closely with Joint Commission Accreditation Survey prep to assure survey readiness year round
- Preformed clinician orientation and all required HR procedures for all new employees
Executive Administrative Assistant
CSU Stanislaus
09.2017 - 05.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance data for over 300 university students and faculty.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized weekly staff meetings and logged minutes for corporate records.
- Created detailed expense reports and requests for capital expenditures.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Customer Service Representative
JCPenney
11.2016 - 09.2017
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Customer Service Associate
Crush Frozen Yogurt
08.2015 - 10.2016
- Managed customer relations and customer service through daily communication and interaction.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Liaison Representative
Students In Prevention
06.2014 - 06.2015
- Presented information regarding mental health & dangers of drug and alcohol consumption to groups of young students, teachers, and principals.
- Worked closely with company and public education sites to ascertain information that needed to be discussed in presentation.
Medicare Enroller
Kaiser Permenente
Education
B.S. - Health Science
California State University Stanislaus
Turlock, CA05.2020
Skills
- Appointment Scheduling
- Insurance Knowledge
- Database administration
- Office administration/management
- Program Files Maintenance
- Spanish fluency
- Employee training and development
- Advanced MS Office Suite Knowledge
- Supervising staff
- Leadership
Timeline
Executive Assistant to Chief Nursing Officer
Doctors Medical Center
08.2022 - Current
Business Office Manager / Scheduling & Intake Coor
Healthy Living At Home , Modesto LLC.
07.2020 - 08.2022
Executive Administrative Assistant
CSU Stanislaus
09.2017 - 05.2020
Customer Service Representative
JCPenney
11.2016 - 09.2017
Customer Service Associate
Crush Frozen Yogurt
08.2015 - 10.2016
Liaison Representative
Students In Prevention
06.2014 - 06.2015
Medicare Enroller
Kaiser Permenente
B.S. - Health Science
California State University Stanislaus
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