Esteban F. Lema
Belleville
Summary
Results-driven professional with experience in managing customer accounts, financial transactions, and team operations. Proven ability to improve efficiency and enhance customer satisfaction while working with various companies. Eager to leverage my skills in a dynamic environment to further my knowledge and contribute to the growth of an organization, I am a reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Service Advisor / Manager
Dynamic Auto Service
Clifton
09.2020 - 02.2025
- Led the management of customer accounts and financial transactions, including payments, invoicing, and accounts receivable
- Analyzed customers need to recommend appropriate services, showcasing strong problem-solving and decision-making capabilities
- Supervised and trained a team of technicians, managing scheduling and task assignments to improve operational efficiency
- Collaborated with management to streamline financial processes, contributing to cost savings and better cash flow management
- Demonstrated strong customer service skills by resolving issues, maintaining high satisfaction ratings, and building long-term relationships
Intern
Human Rights Education Program
01.2024 - 05.2024
- Company Overview: Montclair State University
- Conducted extensive research and analysis, honing strong critical thinking and data management skills
- Developed and implemented lesson plans, demonstrating excellent communication and organizational abilities
- Managed educational content creation, improving digital literacy and content marketing skills
- Contributed to event planning and organization, strengthening project management and budgeting skills
- Montclair State University
Manager
Italian Food Vendor
Nutley
06.2020 - 12.2021
- Delivered exceptional customer service, ensuring all orders were fulfilled accurately and promptly
- Maintained cleanliness and organization of the work area, adhering to food safety standards
- Assisted in managing inventory and ordering supplies to ensure availability of all menu items
- Collaborated with the team to prepare and serve high-quality Italian dishes, fostering a positive and efficient work environment.
- Handled cash and credit transactions, balancing registers and ensuring accurate accounting
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Bachelor of Arts - Justice Studies, Justice Systems, Business
Montclair State University
Montclair, NJ05.2024
Skills
- Financial Analysis
- Customer service
- Data Management
- Customer Relationship Management
- Leadership & Team Management
- Problem-Solving & Decision Making
- Price quoting
- Service estimates
Languages
Spanish
Native/ Bilingual
Accomplishments
- Dean's List freshmen and sophomore year
- Held a 3.3 GPA
Timeline
Intern
Human Rights Education Program
01.2024 - 05.2024
Service Advisor / Manager
Dynamic Auto Service
09.2020 - 02.2025
Manager
Italian Food Vendor
06.2020 - 12.2021
Bachelor of Arts - Justice Studies, Justice Systems, Business
Montclair State University
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