Esteban Gaitan
Spring,TX
Summary
Strategic IT professional with 14+ years of experience in infrastructure support, IT service delivery, and project execution within the oil and gas industry. Proven change agent and internal consultant with a strong focus on stakeholder engagement, cost optimization, and vendor coordination. Skilled in AV and workplace IT deployments, network troubleshooting, ServiceNow, and cross-functional team leadership across global operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Workplace Operations Lead
Ovation WPS / Equinor US
07.2021 - Current
- Serve as local IM liaison for global IT teams, implementing workplace IT and AV infrastructure.
- Acted as change agent by outsourcing installations to approved vendors, cutting costs and avoiding project delays.
- Directed 9 new office builds from structured cabling to AV and end-user device deployment.
- Led decommission of 5 offices, ensuring secure data backups, device wiping, and asset disposal.
- Supported virtual and in-person town halls by configuring and troubleshooting AV systems.
- Provided end-to-end vendor coordination, from procurement through contract execution.
- Diagnosed network latency and routing issues using Wireshark and physical inspections.
- Created SOPs for user onboarding and helped streamline HR onboarding ticketing processes.
- Delivered global support for ServiceNow RITM/ENQ/ticket handling, collaborating with Norway-based teams.
IT Workspace Operations Lead
Equinor US / Hemmersbach / HCL Technologies
06.2019 - 07.2021
- Acted as focal point for local IT issues, prioritizing onsite support and incident escalation.
- Coordinated relocation of IT infrastructure during office expansions and reconfigurations.
- Terminated and tested fiber/Cat6e cabling for LAN/WAN upgrades and patch panel changes.
- Oversaw procurement and deployment of VoIP systems and enterprise phones.
- Implemented process improvements to accelerate ticket resolution and equipment delivery.
- Managed vendor workstreams for structured cabling and AV equipment installations.
IT Service Engineer
Equinor US / Hemmersbach / HCL Technologies
03.2016 - 06.2019
- Delivered L2/L3 infrastructure support and resolved urgent issues across enterprise systems.
- Collaborated with global teams on software rollout initiatives and change management tasks.
- Maintained backup and recovery readiness across local storage and server infrastructure.
- Tracked and resolved user-reported issues through ServiceNow with high SLA compliance.
IT Asset Supervisor
ExxonMobil Corp / First Genesis
07.2013 - 03.2016
- Managed IT asset lifecycle, from purchasing to disposal, ensuring audit-readiness.
- Decommissioned storage hardware, following data security protocols and compliance policies.
- Coordinated repair services with external vendors for warranty and post-warranty claims.
- Achieved 99.8% SLA rate for procurement requests and equipment distribution.
Network Operations Engineer
Netsync Network Solutions
05.2009 - 11.2011
- Installed Cisco APs and Ethernet cabling for public school network upgrades.
- Diagnosed and resolved LAN/WAN and VPN connectivity issues in collaboration with ISPs.
- Performed firmware updates, system patching, and network security maintenance.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX06.2011
Skills
- Project & Stakeholder Management
- ServiceNow (ENQ, RITM, Incident, Change, KB Articles)
- Network Management (Cisco, Palo Alto, Meraki, TCP/IP, LAN/WAN)
- AV & Telepresence Support (Crestron Toolbox, Logitech Sync, Cisco OEAP)
- IT Asset Lifecycle & Procurement
- Cloud & Virtualization (Azure)
- Physical Infrastructure (Switches, Firewalls, Routers, Fiber, Cat6e)
- Vendor & Contract Management
- Global IT Rollouts & Workplace Transitions
- Data Security & Compliance
- Cost reduction
Accomplishments
- Collaborated with team of 200 in the development of Empire wind Project. Planned and delivery of IT equipment and services for Ops center, temp offices, and New hybrid Vessel.
- Supervised team of 12 staff members in the US.
- Collaborated with team of 15 in the development of Stamford, CT 450 person office build.
- Collaborated with team of 6 in the development of deccomisioning of Bahamas (50 person) Office.
- Collaborated with team of 3 in the development of California (20 person) office build.
- Collaborated on Emergency operations center from design to build out. coordinated installation and procurement.
Certification
- ITIL 4 Foundation Certified
- Azure Fundamentals Certified
- Cisco Networking Basics Certified
- THUET Certification (Valid through August 2024)
- PMP Certification in Progress
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
IT Workplace Operations Lead
Ovation WPS / Equinor US
07.2021 - Current
IT Workspace Operations Lead
Equinor US / Hemmersbach / HCL Technologies
06.2019 - 07.2021
IT Service Engineer
Equinor US / Hemmersbach / HCL Technologies
03.2016 - 06.2019
IT Asset Supervisor
ExxonMobil Corp / First Genesis
07.2013 - 03.2016
Network Operations Engineer
Netsync Network Solutions
05.2009 - 11.2011
High School Diploma -
Jefferson Davis High School
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