Esteban Giraldo Chacon

• Onni South Lake Union a Stablilized community comprised of Two 41 Story Luxry Residential High-Rise Building & One 13 Story Luxury Hotel with a combined 1097 Units in the south lake union neighborhood of Seattle Washington. This property offers an ingrated mix of long term residential apartments & short term furnished rentals, nightly hotel rooms, 2300sq ft of retail space and over 70,000 Sqft of best in class amenities.
• Complete assignments as assigned from beginning to completion - daily, weekly, and monthly with ease.
• Helps maintain and supervise a productive and positive team of maintenance and janitorial team members.
• Diagnose problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances as needed.
• Promote and utilizes the mobile maintenance programs as put in place by property management.
• Train team members as needed to fully function and complete tasks assigned to them.
• Ensure resident maintenance issues and repairs are being responded to promptly and professionally and handle escalated maintenance issues. Includes follow up with residents verbally, email as well as via our property management systems.
• Inspect apartments before and after move-in and move-outs, as well as after the apartment has been turned. Assess damages & the needs of each unit during the turnover process.
• Delegate unit turn tasks to team members and provide updates to the supervisor and other team members as needed.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert Maintenance team to items that need to be given attention and/or cleaned/repaired.
• Assist with quality assurance by inspecting the work performed by team members and vendors. Support the Maintenance Manager by addressing concerns with all parties. Escalate to the Maintenance Manager as necessary.
• Obtain bids or job walks from outside contractors as well as oversees contractor work for completeness as needed. This includes inspecting the work completed & ensuring supervisor is aware of any concerns and/or updated that work is satisfactory.
• Support the Maintenance Manager with monitoring the maintenance budgetary spending by inspecting the use of supplies & the storage inventories of those supplies to operate efficiently.
• When necessary, work within planned property budget and order supplies, manage PO process and schedule vendors as needed with supervisor approval.
• Communicate with supervisor regarding the job performance, any obstacles faced, and offer solutions for overall maintenance functions at the property.
• Promote a quality living experience for all residents. Complete service requests in a timely manner and respond to on-call emergencies according to company protocol.
• Work with team to balance preventative and reactive maintenance throughout public spaces, back of house, hotel, and residential towers.
• Work closely with various hotel and residential departments in effort to achieve the best resident and guest experience possible.
• Promote and participate in company-sponsored training programs and ensure subordinate associates participate in all training classes within required time frame.
• Participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Comply with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as required to assist other maintenance team members including providing direction, supporting with training and decision making.

• Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
• Worked closely with maintenance mangers to develop innovative solutions for existing problems.
• Provided technical support to production staff for appliance troubleshooting needs.
• Troubleshot complex electrical and mechanical issues with minimal downtime.
• Monitored inventory levels of replacement parts and supplies needed for repairs.
• Replaced defective parts such as bearings, seals, gears, valves.
• Responded promptly to emergency work orders.
• Apartment Turns/Painting and Like&Kind renovations & repairs.
• Residential work order scheduling through AppFolio/Property Management software

• Maintained accurate records of customer interactions and transactions.
• Monitored inventory levels of seafood and replenished displays throughout the day
• Opening and closing procedures.
• Freezer inventory replenishment/truck Unloading
• Processed nation wide shipping and packaging.
• Toastly POS operating system
• Over the phone sales.
• Resolved customer complaints promptly and efficiently.
• Educated customers about products and services offered by the company.
• Assisted customers in selecting appropriate products or services for their needs.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Uptown Queen Ann - LaVie Queen Ann - RuthCourt Capitol Hill

Maintenance Supervisor Responsibilities and Objectives

Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met.
Review and track progress of service requests and identify chronic maintenance issues.
Respond to maintenance related issues in a timely manner as outlined in Avenue5 Policy and Practices document while maintaining a professional demeanor.
Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines.
Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more.
Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction.
Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.
Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods.
Promptly communicate with maintenance supervisor and property manager concerning all maintenance issues at the property.
Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
Help monitor response times for emergency on-call/after-hours maintenance assignments, and addresses issues as needed. Participate in on-call rotation as necessary.
Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and interact courteously and professionally with current and potential residents at all times.
Foster a positive, active and collaborative relationship with residents, other properties and associated agencies.
Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns.
Act as mentor to maintenance team.
Maintain a professional demeanor and appearance at all times, promoting the same to entire team.
Responsible for the administration of the company risk management program.
Complete special projects as assigned by maintenance supervisor and/or property manager.
Promptly communicate with the property manager concerning all maintenance issues at the property.
Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy.
Work with the property manager to ensure the team and the property are compliant per company, ownership, state and federal policies and standards.
Walk property weekly with property leadership to collaborate on property challenges and operations.
Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets.
Other duties as assigned by property leadership.

The Balfour Place Apartments 202 units

As the Maintenance Supervisor I oversee and perform technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

I provide a large majority of my own hand tools unless prohibited by State law. I am knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
I have demonstrated the ability to apply principles of logical thinking to define and correct problems.
Some of my other strengths are proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts,I respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
I have demonstrated the ability to read, write, and communicate effectively which allows me to represent the company & management in a support capacity, which often puts me as the first point of contact forour internal team members and external visitors to the property, and answer questions related to department operating policies.
I have demonstrated proficiency in internet, word processing, spreadsheets, and database management programs in order to maintain records of information and develop and provide information for my leaderships use.
I have the ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems. Further more I have demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.

The Axis at Admirals Hill 161 Units

As the only full time Maintenance Technician at this property of 161 units I performed technical and mechanical work that ensured the physical aspects of the buildings, grounds, amenities, and common areas of the property to meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. Maintenance Technicians must provide their own hand tools and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
Demonstrated ability to apply principles of logical thinking to define and correct problems.
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.

Rivers Edge 340 Units

Diagnose and perform preventative and routine maintenance or repairs involving the following on a daily or as needed basis:Electrical and plumbing, HVAC systems, appliances, irrigation systems, stairs, gates, fences, patios and railings, tile, carpet, vinyl flooring, roofing, gutters, fasteners, flashing, interior and exterior lights, fireplaces and ceiling fans, gas fixtures and appliances, shutters, doors, cabinets, windows and sliding glass doors, boilers, hot water heaters, locks, security systems, ceiling leaks.

The Chase 723 units

• Maintaining the physical integrity of the community
• Ensuring a safe, secure and comfortable environment for residents visitors and staff
• Turning quality apartments in a timely manner
• Time management
• Inspect the condition of the property throughout the community and immediately initiate actions to correct unsafe conditions
• Enter/complete work order requests from residents or staff
• Inspect and help coordinate all needed make-ready repairs
• Knowledge of inventory levels of spare parts and supplies
• Assist with maintaining all grounds, trash compactors and trash areas including sidewalks, public walkways and stairways, building exteriors, garden areas and dog parks in a neat, clean and attractive condition
• Snow removal
• Deliver notifications to residents

Trained and successfully performed in a community of 2,500 units/apartments (Garden Style) then further developed skills and experience in a community of 1,226 units/apartments (High rise/Central plant buildings).

• Coordinated and dispatched resident service requests to maintenance technician or contractors/vendors using property management software (I.E Real Pages/Onesite)
• Provided customer service to residents who visited the service department and processed service requests in person and over the phone
• Assisted with appliance installation, lock changes, move out. inspections and Emergency after hours on call
• Processed purchase orders through online software Coupa
• Documented major contractor work via photos and risk reports depending on severity I.E mold/Asbestos remediation or major plumbing repairs
• Coordinated pest control treatments (roaches, bed bugs)
• Over all goal is to consistently provide quality apartment homes in a respectful environment delivered by a team of people who care

• Provided professional home improvement estimates and sales for Proprietary Gutters,Windows and Doors.

• Insurance Claim specialist for residential storm damage.
• Roofing, siding, gutters, and overall general contracting.
• Oversaw and coordinated major roofing projects.
• Developed marketing/telemarketing strategies within the company.
• Managed sales and canvassing groups
• Assisted with accounts receivable.

• Hazmat Certified.
• Customer Relations.
• Emergency Response.
• Dispatching/Scheduling residential & Commercial propane deliveries.
• Phone/counter cashier.

• Assisted in managing 20+ employees. Involved in hiring and Training.
• Issued Payroll Through Microsoft Excel.
• Assigned and dispatched job sites throughout Northern VA.
• Insurance restoration.
• Storm damage specialist.
• Marketing.
• Telemarketing.
• Client/Customer Service.
• Licensed Residential Canvaser/Inspector.
• Data input.
• Driver.
• Closing Manager.

• Licensed Residential Canvaser/Marketing Rep.
• Group Manager.
• Driver.