Esteban Gonzalez Calle
Dubai
Summary
Experienced flight attendant with a proven track record in delivering outstanding customer service and ensuring passenger safety across various flights. Demonstrated strong communication and problem-solving skills, contributing to effective teamwork. Implemented feedback-driven enhancements to onboard services, maintaining high standards of comfort and safety for all passengers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
flydubai
Dubai
02.2015 - Current
- Responded promptly to customer complaints or requests for service during flights.
- Provided first aid assistance to passengers when necessary.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Enforced GCAA and airline rules with passengers in business and economy class.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Directed junior team members in proper duties and company regulations.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Cabin Crew Recruitment Assesor
Flydubai
Dubai
12.2021 - 05.2024
- Conducted assessments and interviews with candidates to determine eligibility for the cabin crew position.
- Collaborated with interdisciplinary teams to ensure that all candidates had an outstanding day or online assessment, as per flydubai requirements.
- Promoted a culture of continuous improvement within the team through sharing knowledge about emerging trends in assessment practices.
Education
PGD - Hotel Operations Management
SHMS
Leysin Swizterland12-2012
Skills
- Safety compliance
- Customer service
- Candidate assessment
- First aid
- Emergency procedures
- Food and beverage service
- Security measures
- Company policy adherence
- Company culture and values
- Emergency equipment assessment
- Compliance and regulations
- Flight preparation
- Reliability and punctuality
- Aviation regulations
- Interpersonal communications
Certification
- Train The Trainer certificate
- certified training management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
- Passionate about culinary arts
Timeline
Cabin Crew Recruitment Assesor
Flydubai
12.2021 - 05.2024
Cabin Crew Member
flydubai
02.2015 - Current
PGD - Hotel Operations Management
SHMS
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