Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esteban Gudino

133 Alverson Rd. San Diego

Summary

Dynamic Account Manager with a proven track record of excelling in complaint resolution and team leadership. Expert in mentoring staff, and promoting a supportive environment. Recognized for building customer relationships and implementing effective solutions, while executing a significant increase in client satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Canteen
San Diego
03.2023 - Current
  • Focus on client relationships, ensuring we exceed all expectations
  • Manage a team of drivers while consistently training them on best practices
  • Conduct program refreshes on a recurring basis to continue client engagement
  • Proactively address customer issues and implement effective solutions
  • Host quarterly business reviews with top clients
  • In charge of recruiting and onboarding top tier associates
  • Successfully manage client budgets and maximize offerings to benefit both parties

Route Relief Driver

Canteen
San Diego
04.2022 - 03.2023
  • Helped maximize efficiency of our organization by restructuring routes and schedules.
  • Communicated clearly with my team when any tasks or concerns were relayed to me from leadership.
  • Provided exceptional customer service through prompt communication and thoroughness with our clients.
  • Maintained a clean and organized vehicle, ensuring safe transportation of goods.
  • Adapted quickly to changes in route assignments or delivery priorities, proving flexibility and a commitment to customer satisfaction.
  • Trained new drivers on company policies and procedures.

Route Driver

Canteen
San Diego
12.2020 - 04.2022
  • Delivered to every account effectively by keeping the product needed for the site to get by until the next service day.
  • Conducted daily vehicle inspections, addressing any maintenance needed.
  • Operated several types of vehicles skillfully needed for each route.
  • Built strong relationships with customers, resulting in positive feedback.
  • Increased overall productivity on my route by rescheduling my accounts and finding the cadence needed to every customer.
  • Helped in training new drivers, sharing best practices for them to be successful with every customer.

Package Delivery Driver

Amazon
San Diego
03.2019 - 12.2020
  • Delivered packages to customer doorsteps and business offices on prompt manner and correct.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers if support was needed after finishing my route.

Education

High School Diploma -

Pacifica High School
Oxnard, California
06.2014

Skills

  • Problem-solving
  • Client relationship management
  • Quarterly business reviews
  • Team management
  • Leadership
  • Decision making
  • Complaint resolution
  • Budget management
  • Route optimization

Timeline

Customer Service Manager

Canteen
03.2023 - Current

Route Relief Driver

Canteen
04.2022 - 03.2023

Route Driver

Canteen
12.2020 - 04.2022

Package Delivery Driver

Amazon
03.2019 - 12.2020

High School Diploma -

Pacifica High School

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