Esteban Guzman
Kissimmee
Summary
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Banquet Server
Hilton Vacation Club Mystic Dunes
Celebration
07.2018 - Current
- Set up tables, buffets and service areas to prepare for different types of banquets.
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas.
- Checked on banquet guests multiple times per event to offer excellent customer service.
- Engaged guests in friendly conversation and checked on tables to assess refill needs of answer special requests.
- Maintained station supplies during banquet events to help team members stay on-task.
- Delivered food and beverage items to guests quickly to meet service and quality standards.
- Trained new servers to contribute to team success and maximize performance against customer service targets.
- Helped monitor waste and control inventory in banquet and catering areas.
- Loaded trays with food items, condiments and eating utensils.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Kept work areas neat and clean to maintain safe environment.
Banquet Server
Castle Hotel
Orlando
02.2023 - 11.2023
- Set up tables, buffets and service areas to prepare for different types of banquets.
- Checked on banquet guests multiple times per event to offer excellent customer service.
- Engaged guests in friendly conversation and checked on tables to assess refill needs of answer special requests.
- Delivered food and beverage items to guests quickly to meet service and quality standards.
- Maintained station supplies during banquet events to help team members stay on-task.
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas.
Valet Attendant
Gaylord Palms
Kissimmee
03.2022 - 10.2023
- Placed arriving baggage into secure baggage room.
- Created welcoming environment for arriving and departing guests.
- Communicated information to guests about hotel services and nearby amenities.
- Assisted with loading luggage in hotel lobby and transporting and unloading luggage in guest rooms.
- Carefully removed arriving guests' baggage from vehicles and trunks.
- Provided safe vehicle escort system for customers to and from buildings.
- Greeted customers, opened car doors and offered exceptional service to exceed expectations for parking needs.
- Used hand signals and flashlights to direct motorists to the correct parking location.
Education
Associate of Science - Business
Valencia College
Kissimmee, FL05.2022
Skills
- Customer service
- Team collaboration
- Attention to detail
- Reliable transportation
- Punctual and reliable
- Food handlers license and alcohol servers certification
Timeline
Banquet Server
Castle Hotel
02.2023 - 11.2023
Valet Attendant
Gaylord Palms
03.2022 - 10.2023
Banquet Server
Hilton Vacation Club Mystic Dunes
07.2018 - Current
Associate of Science - Business
Valencia College
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