Esteban Guzman
Orlando,FL
Summary
Dynamic professional with a proven track record in account management, consistently delivering impactful results through strategic planning and strong client relationships. Demonstrates expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Possesses strong negotiation, problem-solving, and project management skills, ensuring successful outcomes and high client satisfaction. Recognized for reliability, flexibility, and a collaborative approach that fosters team success and enhances overall performance.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Arctera (Formerly Veritas Technologies LLC)
12.2024 - Current
- Lead enterprise, healthcare, education, and government accounts across federal and DoD verticals, driving over $3.1M in annual revenue.
- Manage full sales cycle from prospecting to renewal with 95% customer retention.
- Oversaw and mentored a team of 3 account representatives, over exceeding team quota attainment.
- Spearheaded a $200K/year contract with nonprofit TechSoup, generating 50+ new licenses per quarter.
- Partner with cross-functional teams to tailor IT infrastructure and backup solutions aligned with client goals.
Inside Sales Representative Team Lead
Veritas Technologies
03.2022 - 12.2024
- Consistently over exceeded individual sales quota through consultative selling and proactive account management.
- Acted as team lead providing mentorship, strategy guidance, and CRM pipeline oversight.
- Expanded customer base across healthcare, education, and federal verticals, contributing to YoY revenue growth.
- Partnered with channel teams to deliver backup and cybersecurity solutions to high-value clients.
Windows/Mac Sales & Support
Best Buy
08.2019 - 08.2020
- Delivered technical sales support for Microsoft and Apple ecosystems, exceeding personal sales targets.
- Guided customers through complex hardware/software purchasing decisions, achieving high satisfaction scores.
- Installed, configured, and troubleshooted systems to ensure smooth product delivery and usability.
Sales Associate
H&M Hennes & Mauritz
08.2017 - 06.2019
- Exceeded store sales KPIs while training new hires in product knowledge and customer service.
- Developed early sales and communication skills foundational to later success in technology sales.
Education
Bachelor of Science (B.S.) - Psychology
University of Central Florida
Orlando, FL01.2021
Skills
- IT Solution Sales & Account Management
- Federal, Healthcare & Education Sales Expertise
- Data Protection & Backup Solutions (Veritas Backup Exec)
- Team Leadership & Sales Coaching
- SaaS / Cloud / Cybersecurity Sales
- Contract Negotiation & Strategic Partnerships
- Pipeline Development & Forecasting (CRM)
- Customer Success & Retention
- Account management
- Revenue growth
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Account Manager
Arctera (Formerly Veritas Technologies LLC)
12.2024 - Current
Inside Sales Representative Team Lead
Veritas Technologies
03.2022 - 12.2024
Windows/Mac Sales & Support
Best Buy
08.2019 - 08.2020
Sales Associate
H&M Hennes & Mauritz
08.2017 - 06.2019
Bachelor of Science (B.S.) - Psychology
University of Central Florida