Esteban Jimenez

Office Clerk

Port Devanning Services

Nogales, AZ

10.2002 - 08.2012

Interacted with customers by phone, email or in-person to provide information.
Provided clerical support to company employees by copying, faxing and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
Supported team members and customers with efficiently Action and Action.
Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
Routed more than Number calls per day to office staff members.
Assisted team members with administrative requirements by expertly using diverse office software.
Informed and supported business leaders through consistent communication and administrative support duties.
Verified cards, gave change and collected and processed over $Amount worth of Type payments.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Processed client rebate reconciliation, reporting and check requests.
Alerted customers about specific Type account issues, updates and changes to account information.
Coached employees through day-to-day work and complex problems.
Monitored employee and customer interactions to assess quality of service.
Prepared employee schedules for maximum coverage during key hours.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
Directed training and retraining of employees to boost performance and enhance business results.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed overstocking, restocking and inventory control procedures during Type shift.
Evaluated employee performance on Timeframe basis and conveyed constructive feedback to improve skills.
Trained and developed personnel to improve safety, employee relations and resolve Type issues.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Optimized processes and supervised Number employees.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained store equipment, printers and fax machines.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Identified and communicated customer needs to supply chain capacity and quality teams.
Developed and administered project budgets.
Recruited and developed Number employees for Type department.
Managed quality programs to reduce overdue compliance activities.
Performed forecasting to identify necessary changes for supply chain business.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Directed group of Number Type associates handling daily and complex requirements of Type department.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Type operations.
Encouraged departmental employees to present positive, exemplary image to customers.
Launched quality assurance practices for each phase of development
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Managed senior-level Job titles working across functions of program.
Recognized Type areas needing improvement and implemented Type program, enhancing productivity Number%.