Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esteban Jose P. Garcia

San Antonio,Tx

Summary

1St year made it into Sonic Dr. Pepper Games.

Increased sales

Lowered complaints

Lowered food cost Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2022
2022
years of professional experience

Work History

General Manager

Sonic
Eckert, Colorado
2023 - 2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager

Marco’s Pizza—Barnett Restaurants LLC
San Antonio, Texas
08.2021 - 02.2022
  • Maintained daily activities set by franchise in order to have best quality service.
  • Supervised employees by scheduling when the business calls for more people and make sure training is provided in order to best understand daily duties.
  • Marketed business by reaching out to other local businesses, schools, and organizations to help bring more business in.
  • Performed Inventory management to maintain product quality and inventory cost.
  • Handled money for daily tasks like giving drivers change to paying for food bills and or making deposits to deposit to the bank.

Co-Manager

Sonic Drive-In — Let’s Shake LLC
San Antonio, Texas
06.2021 - 08.2021
  • Helped train GM in order for her to be able to run the store with the best outcome for her and the business.
  • Inventory management to maintain products for serving.
  • Supervised employees to successfully run shifts for better outcomes for each day.

Store Trainer/ Assistant Manager

Marco's Pizza — Barnett Restaurants LLC
San Antonio, TX
05.2020 - 06.2021
  • Train and maintain daily activities for better concepts to run each store.
  • Inventory managing development so each store counts stock correctly and uniformly.
  • Develop and train cash handling procedures for uniformity throughout the franchise.
  • Trained, Developed, And opened new Marco’s locations — New Braunfels, TX; Boerne, TX; Buda, TX; San Marcos; Georgetown, TX
  • Promoted effective communication skills with dedicated training modules focused on active listening, empathy, and clear verbal expression techniques.
  • Encouraged employee accountability through a structured reward system that recognized top performers and incentivized ongoing improvement efforts.
  • Evaluated employee performance through regular assessments, providing constructive feedback and targeted recommendations for improvement.
  • Enhanced customer satisfaction by delivering personalized in-store training sessions to address specific needs and preferences.
  • Developed ongoing coaching strategies to support continuous professional development among team members beyond initial training programs.
  • Created engaging visual aids and interactive activities to facilitate learning, ensuring all trainees remained engaged throughout each session.
  • Maintained a safe working environment by educating employees on proper safety procedures and protocols for various store functions.
  • Developed and implemented onboarding and orientation programs for new employees.

1st Assistant Manager

Sonic drive-in — Barnett Restaurants LLC
San Antonio, Texas
03.2018 - 01.2020
  • Assisted with daily store activities, running full shifts, money handling, small repairs, and training of employees and lower management.
  • The Galm location in San Antonio,TX had an increase in sales due to the crew being well trained and soon after asked to transfer to Marcos pizza and open/train the Boerne location.
  • Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
  • Streamlined operational processes, reducing errors and improving overall efficiency.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Crew member

Sonic drive-in — Let’s Shake LLC
San Antonio, TX
02.2016 - 01.2017
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.

Education

High School -

Sandra day O’Connor High School
Helotes, TX
06.2018

Skills

  • Strong relationship building techniques and management skills for a functional and safe business space
  • Strong oral and written communication skills
  • Able to get priority things done when needed while still doing daily task
  • Able to get my team and I organized for a successful day
  • Proficient with Microsoft Word, Excel and Power Point

Timeline

General Manager

Marco’s Pizza—Barnett Restaurants LLC
08.2021 - 02.2022

Co-Manager

Sonic Drive-In — Let’s Shake LLC
06.2021 - 08.2021

Store Trainer/ Assistant Manager

Marco's Pizza — Barnett Restaurants LLC
05.2020 - 06.2021

1st Assistant Manager

Sonic drive-in — Barnett Restaurants LLC
03.2018 - 01.2020

Crew member

Sonic drive-in — Let’s Shake LLC
02.2016 - 01.2017

General Manager

Sonic
2023 - 2025

High School -

Sandra day O’Connor High School

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