Esteban Moroz
Fremont,CA
Summary
Having worked in all positions in property management over the last six years, with experience in large and small assets—both luxurious and modest—I have learned to provide an accommodating, service-driven living experience to my residents while simultaneously maximizing revenue. I pride myself on my ability to adapt to each property's needs and clients' goals, and finding creative solutions to solve issues.
Overview
5
5
years of professional experience
Work History
Community Manager (Dual Site)
Coral Gardens (123 units) FPI Management
Hayward, CA
10.2023 - Current
- Responsible for the everyday operations of the property, handling leasing, administration, and customer service at two locations totaling 123 units with a staff of two.
- Responsible for the takeover, clean-up, and preparation for the sale of the asset, as per the client's objective.
- Met with residents and negotiated their surrender of the unit in possession by implementing creative and mutually beneficial solutions in order to cut costs in legal fees, and prevent further loss in rent collection.
- After taking over from the previous management, I recovered an excess of $57,000 in delinquent rents, fees, and unpaid utility balances by calling and meeting with residents in person, designing, implementing, and enforcing installment plans.
- Responsible for the preparation, delivery, and filing of documents, including leases, notices, deposit slips etc.
- Represented the property owner in court as an agent, and testified in eviction cases when required.
- Worked closely with vendors and maintenance to oversee the completion of unit remodels and other 'Cap-Ex' projects, including exterior painting, roofing repairs, stair rail replacements, etc. Ensuring a quality product, and timely completion within budget.
- Completed move-ins, renewals, and all move-out related tasks, including the preparation of the Disposition of Security Deposit.
- Renewed leases, increased rates to market, and implemented MTM fees in order to increase Gross Potential Rent, and therefore, the sale value of the asset.
- Released the 29 vacant units after the removal of non-payers in order to achieve the budgeted occupancy of 95% until the sale date.
- Conducted audits on rentable items discovering the unauthorized usage and implemented charges for parking and storage units further increasing revenue and asset value.
- Conducted investor tours.
- Prepared Annual Budget.
Assistant Community Director
The Vela (264 Units) FPI Management
Tracy, United States
03.2023 - 11.2023
- Processed applications, conducted credit screenings, performed criminal background checks, prepared leases, and facilitated smooth move-ins.
- Performed pre-move-in inspections to ensure apartments were move-in ready, and scheduled repairs for any deficiencies
- Contributed to weekly ownership calls by staying up to date with market conditions, and made pricing and concession recommendations based on data gathered.
- Assigned parking, storage, and rentable items by maintaining a log of vehicles, spaces, and storage units within the property.
- Organized monthly resident events and activities to promote a sense of community, to increase retention.
- Resolved resident disputes related to neighbors, parking violations, and maintenance.
- Inspected the property grounds to ensure safety and cleanliness, and alerted maintenance to items that need to be repaired.
- Assisted with delinquency collection efforts through phone calls, notices, and, when necessary, the implementation and enforcement of an installment plan.
- Managed move-ins, renewals, move-outs, and Disposition of Security Deposit transactions accurately and in compliance with local and state laws.
- Responsible for the processing and serving of all legal notices and documents. Appeared in court as the landlord's agent during eviction cases, and testified when necessary.
- Completed daily and weekly reports to ownership with accuracy, and in the absence of the Community Director, represented management during weekly ownership calls.
Leasing Manager
Waymark (358 units) Greystar Real Estate Partners
Walnut Creek, United States
04.2022 - 03.2023
- Lead a leasing team of four toward achieving the budgeted occupancy goals.
- Developed a strong leasing team through one-on-one coaching and sharing personal knowledge. Implemented closing techniques and monitored the team's closing ratios to ensure leasing velocity goals were met.
- Performed 'punch-walks' on apartment homes, corridors, common areas, and building exteriors in collaboration with Community Manager.
- Assisted the Community Manager in pricing apartment homes to maximize potential rent by conducting inspections of all inventory to ensure proper pricing based on individual unit amenities.
- Handled and prioritized incoming website, email, and phone inquiries to coordinate scheduled showings.
- Actively participated in the leasing process by taking tours, generating and monitoring traffic, qualifying prospects, and approving applications.
- Drafted legal documentation ahead of move-in deadlines, consistently maintaining a closing ratio of 41.87%.
- Maintained high curb appeal by working closely with property maintenance personnel.
- Evaluated financial and operational data to forecast trends, and made pricing and concession suggestions as necessary.
Leasing Consultant
BeDTLA (606 UNITS) Greystar Real Estate Partners
Los Angeles, United States
03.2021 - 04.2022
- Conducted property tours, and assisted the prospects with the application and move-in process.
- Gathered the necessary documentation required to lease, and I prepared files for move-in to ensure the prospects approval.
- Ensured the cleanliness and functionality of the rented homes and their fixtures prior to move-in by conducting inspections and working with maintenance.
- Assisted the Community Manager in the preparation and organization of resident events in order to foster a sense of community and increase resident retention.
- Negotiated lease renewals, rate increases, concessions sometimes offering other non-monetary perks in order to meet retention rates while growing rents.
- Assisted in the monthly delinquency efforts by calling, preparing/posting notices, and at times meeting with residents to discuss past-due balances.
- Served as the de facto Leasing Manager on weekends when there was none present, often taking the lead on issues, helping others close deal and meeting with residents who expressed concerns or dissatisfaction, often reaching solutions without ever having to escalate to the GM.
Resident Services Coordinator
Greystar Real Estate Partners
Los Angeles, United States
04.2020 - 03.2021
- Answer phones, direct calls, take messages and when possible answer prospect and resident questions to avoid escalation.
- Greet residents, guests and prospects, serve as the first point of contact for anyone entering the property.
- Gather relevant information about the area, things to do, places to eat and other activities that make the area desirable to live in.
- Assist residents with the use of property software to put in work orders, send messages, sign documents etc.
- Foster a relationship with residents and their guests to create a welcoming environment that is tailored to the individual in order to provide a luxury hotel-like experience.
- Renewals: served as the mediator between Community Manager and resident during renewal process aiming to keep retention rates high, keeping incentives low, while growing rents and keeping residents satisfied.
- Contribute to the property's online reputation by strategically using everyday conversations with residents to drive reviews after positive interactions.
Education
Real Estate Salesperson License -
Allied Real Estate School
Online08-2025
Business Administration- Associates -
Rio Hondo College
Whittier, CA07.2021
High School Diploma -
Downey High School
Downey, CA05.2014
Skills
- Yardi
- Microsoft Office
- Effective Budget Management
- Core Accounting Principles
- Conflict Resolution and Negotiation
- Skilled Communicator
- Sales
- General Maintenance knowledge, carpentry, plumbing etc
References
- Mercedez J. Brown, Portfolio Manager, (206) 992-8752 mercedez.brown@fpimgt.com
- Joshua Martinez, Leasing Manager, jomartinez@hollanpartnergroup.com (909) 946-2949
- Brooke Gibson, Portfolio Manager, FPI Management Brooke.Gibson@fpimgt.com (925) 699-2758
- Rochelle Hur, General Manager, Park Wilshire, Downtown Los Angeles, CA, 170 residential, 20 retail, United States, Rhur@midwood.com, (661) 666-0569
- Camille Ferrara, Community Manager, The Julian, San Jose, CA, 381 units, United States, Camille.Ferrara@greystar.com, (650) 575-5913
Personal Information
Title: Assistant Community Director
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Community Manager (Dual Site)
Coral Gardens (123 units) FPI Management
10.2023 - Current
Assistant Community Director
The Vela (264 Units) FPI Management
03.2023 - 11.2023
Leasing Manager
Waymark (358 units) Greystar Real Estate Partners
04.2022 - 03.2023
Leasing Consultant
BeDTLA (606 UNITS) Greystar Real Estate Partners
03.2021 - 04.2022
Resident Services Coordinator
Greystar Real Estate Partners
04.2020 - 03.2021
Real Estate Salesperson License -
Allied Real Estate School
Business Administration- Associates -
Rio Hondo College
High School Diploma -
Downey High School
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